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Jan 15, 2025 | 
cuinsight.com | Kevin Martin |Jeff Rendel |Mark Arnold |Randy Pennington
In the dynamic world of business, changing your strategic plan is not a matter of if, but when. The challenge lies not in recognizing the need for change, but in identifying precisely what needs to change and why. Through years of experience in strategic planning, I have developed what I call the Smart Strategy framework—a simple system that breaks strategy down into distinct, manageable parts. This systematic approach also enables diagnosing and adapting strategic plans when they need adjustment.
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Nov 26, 2024 | 
cuinsight.com | Ronni Martinez |Mark Arnold |Randy Pennington |Linda Lafortune
Checking accounts and other banking methods have been around for a very long time and the world has certainly learned effective ways to save, manage, and use money. There’s no question that checking accounts have evolved immensely from their beginnings as a safe place to store coins and jewels to the digital platforms that we know today. But with shifts in digital transformations, member expectations, and tightening margins, credit unions must continue to rethink the role of the checking account.
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Nov 14, 2024 | 
cuinsight.com | Mark Arnold |Randy Pennington |Linda Lafortune
Can you feel it? The pace is slowing down—PTO requests are coming in, and the hustle of the year’s initiatives is easing up. For credit union leaders, it’s the perfect moment to take stock, reflect and set the stage for a purposeful new year. Here are seven pivotal questions to ask yourself as you start to wind down the year:Do we know where we’re going? Closing out one year should come with a clear vision of the next. What’s on your credit union’s list for 2025?
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Nov 13, 2024 | 
cuinsight.com | Randy Pennington |Carol Schillios |Mike Reuter
You have heard the quote before: “Culture eats strategy for breakfast.”It is most often attributed to Peter Drucker, but that is incorrect. Drucker actually said, “Culture—no matter how defined—is singularly persistent.”Similar? Yes, but the differences are critical. Drucker used the country of Japan as an example in his 1991 Wall Street Journal article. After World War II, Japan became a model for how a modern society functions. Its companies led the total quality revolution.
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Aug 8, 2024 | 
cuinsight.com | Randy Pennington |Armstrong Speakers
What separates your credit union from your competitors? We’re not talking about the competencies and differentiators in your strategic plan. What is the real, experienceable, and sustainable difference between you and the other credit unions and traditional financial institutions with which you compete? Here’s a clue. It isn’t your products or services. Those are largely the same, and any difference you have today can be easily replicated.
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May 7, 2024 | 
cuinsight.com | Lauren Culp |Daragh Fitzpatrick |Cynthia Campbell |Randy Pennington
A new report from Elan Credit Card and PYMNTS Intelligence surveyed consumers to learn preferences on general-purpose versus co-branded and store credit cards, drivers that impact consumer choice, and trends by demographic. Results show that almost 77% of consumers own a credit card and when asked why consumers selected their preferred credit card type, “trust in the financial institution that issued the card” ranked as a top reason for general-purpose cards.
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May 7, 2024 | 
cuinsight.com | Randy Pennington |Libby Calderone |Lauren Culp
Change is not only inevitable, but it’s also happening more rapidly than ever. A leadership approach that addresses the uncertainty and complexities of change is needed for credit unions to thrive within this fast-paced environment. Collective leadership, based on collaboration and community-mindedness, aligns well with our industry values and is a powerful approach to developing sustainable business practices that positively impact credit union employees, members and communities.
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May 7, 2024 | 
cuinsight.com | Lauren Culp |Daragh Fitzpatrick |Cynthia Campbell |Randy Pennington
Today, THINK 24 kicks off in Nashville with nearly 800 credit union professionals in attendance. This event is the legacy conference from Co-op Solutions, which earlier this year combined with former competitor PSCU. However, the biggest news of the week is all about brand: specifically, the new brand for the combined PSCU/Co-op Solutions organization.
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May 7, 2024 | 
cuinsight.com | Bo McDonald |Daragh Fitzpatrick |Cynthia Campbell |Randy Pennington
“Some of them are just passing away!” I’m a marketer, not a doctor, so I can’t help with that. “68% of consumers leave a business relationship because of a perceived attitude of indifference.” I’m a marketer; I may be able to help with that. But let’s dive deeper into this statement and follow my golden rule of “asking a freaking question.” What causes that indifference, and what needs to change within your credit union to build a lasting relationship?
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May 7, 2024 | 
cuinsight.com | Caroline Hroncich |Daragh Fitzpatrick |Cynthia Campbell |Randy Pennington
Across all industries, employees are worried about AI. A whopping 75% of workers are concerned about AI making certain jobs obsolete, and 65% are concerned about AI taking their job, according to a survey from . Bank employees, in particular, may have good reason to be concerned. More than half (52%) of entry level positions at banks are set to be impacted by generative AI, according to Gartner research.
