Jeffrey Rajamani

Jan 10, 2025 | forrester.com | Sucharita Kodali |Chiara De Gasperin |Jeffrey Rajamani

As retailers grapple with challenges from complex supply chains to skyrocketing return costs, staying ahead requires bold innovation and smart partnerships. Our new report, 2025 NRF Innovators: Retail-Focused Tech Companies to Watch, produced in partnership with the NRF Innovation Advisory Committee, is an overview of 50 companies tackling those very challenges. These companies are exhibiting as part of the 2025 NRF Big Show Innovators Showcase this coming week.

Jan 10, 2025 | forrester.com | Sucharita Kodali |Chiara De Gasperin |Jeffrey Rajamani

As retailers grapple with challenges from complex supply chains to skyrocketing return costs, staying ahead requires bold innovation and smart partnerships. Our new report, 2025 NRF Innovators: Retail-Focused Tech Companies to Watch, produced in partnership with the NRF Innovation Advisory Committee, is an overview of 50 companies tackling those very challenges. These companies are exhibiting as part of the 2025 NRF Big Show Innovators Showcase this coming week.

Jan 9, 2025 | forrester.com | Maxie Schmidt |Phyllis Davidson |Jeffrey Rajamani |Maxie Schmidt-Subramanian

Are you a CX leader at a company using Net Promoter Score ℠ (NPS)? Then you must be the most knowledgeable person on how exactly a change in NPS affects your organization’s key business metrics. Only then can you answer these super important questions:Will you focus on CX improvements that remove pain points to reduce the number of detractors? Will you focus on designing new and differentiating experiences that may help you gain more promoters? Or both?

Jan 8, 2025 | forrester.com | Jeffrey Rajamani |Paul Miller |Devin Dickerson

As we move into 2025 Europe continues to be exposed to dramatic changes with trade slowing and geopolitics fracturing the region – all this while technological change is accelerating. Meanwhile several key industries, like automotive for example, are undergoing their own structural changes further increasing volatile dynamics.

Sep 19, 2024 | forrester.com | Jeffrey Rajamani |Gina Bhawalkar |Stephen Powers

Supplier Value Management platforms is a critical enterprise software category enabling enterprises to implement their source-to-pay processes. Enterprises seeking a system of record for all supplier spend and supplier information are busy unbundling ERP and other “procurement” tools such as Excel, and embracing SVM platforms.