Michael Siggins

1 week ago | channelpronetwork.com | Michael Siggins

Every MSP dreads this situation. When you answer your phone, a panicked client on the other end describes something you never want to hear. Ransomware. Sabotage. A fire in the server room. When it comes to MSP client crisis situations, it’s not if they will happen; it’s when. When they do happen, the way you react in the first five minutes can set the tone for the entire recovery process — or make everything worse.

1 week ago | channelpronetwork.com | Michael Siggins

News & Articles Ingram Micro has launched a strategic partnership with Alvaka to offer its U.S. channel partners direct access to “break the glass” for ransomware remediation services. As ransomware attacks escalate in frequency and cost, Ingram Micro has launched a strategic partnership with Alvaka to offer its channel partners direct access to emergency ransomware remediation services.

1 week ago | channelpronetwork.com | Michael Siggins

News & Articles What if iconic leaders like Darth Vader, Iron Man, or Ellen Ripley from Alien ran your MSP? Explore the strengths and pitfalls of leading with force, innovation, ego, and grit. Leading an MSP is hard. Angry customers, tough deadlines, and emergency tickets can take a lot out of a person. While some thrive on the stress, other personality types don’t handle it well.

1 week ago | channelpronetwork.com | Michael Siggins

Level up your customer service with lessons from The Avengers, Tay Tay, and “Schitt’s Creek.” MSPs in today’s fast-paced IT landscape seek to stay ahead of the competition with outstanding customer service. However, some of the best insights won’t come from business seminars or data centers but from pop culture. Whether it’s a movie scene, TV character, or iconic song lyric, entertainment offers lessons that resonate with the challenges MSPs face daily.

1 week ago | channelpronetwork.com | Michael Siggins

We’re finding insight from historical disasters, infamous debacles, and product flops. We’ll give you our spin on each noteworthy failure and connect it to a valuable lesson for MSPs. Dale Carnegie famously said, “Develop success from failures. Discouragement and failure are two of the surest stepping stones to success.” In this series, we’re finding lessons from failure through historical disasters, infamous debacles, and product flops.