-
1 week ago | 
channelpronetwork.com | Joel Zaidspiner |Anjali Fluker |Jonathan Browning |Michael Siggins
-
1 week ago | 
channelpronetwork.com | Anjali Fluker |Sam Greengard |Esther Shein |Michael Siggins
New YouTube documentary captures the heart of the IT channel through the eyes of channel influencer Rob Rae. Pax8 has stepped into the director's chair - and into a new chapter of IT channel storytelling. The company on May 5 is launching a new documentary series, MSP Legends. The YouTube series offers a behind-the-scenes view of the people, partnerships, and passion that drive the managed services industry. Industry influencer Rob Rae said this story was just waiting to be told.
-
1 week ago | 
channelpronetwork.com | Karen Schwartz |Sam Greengard |Jonathan Browning |Michael Siggins
Businesses expect AI to increase productivity and efficiency, boost customer relationships and improve customer service. And they are looking to their MSPs to deliver on those promises. MSPs know this, and the most proactive are investing in AI training and tools. One survey of more than 1,500 MSPs and MSSPs found that more than 92% plan to invest in AI in some way over the next year. That's a lofty goal, since many MSPs simply aren't experienced enough with AI to meet customer needs.
-
1 week ago | 
channelpronetwork.com | Sam Greengard |Jonathan Browning |Michael Siggins |Anjali Fluker
Recognizing red flags is critical in signaling when an MSP should walk away from a business transaction. It's every channel professional's worst nightmare: Somewhere between the initial excitement of landing a new customer and the satisfaction of completing a job and getting paid, something goes off the rails. The customer acts abusively, tries to renege or change the terms of a deal, or simply won't pay. In almost every instance, warning signs were present.
-
1 week ago | 
channelpronetwork.com | Sam Greengard |Jonathan Browning |Michael Siggins |Anjali Fluker
A well-executed MSP sales presentation determines whether you win a big service agreement or miss out completely. To describe the MSPs sales landscape as "intensely competitive" would be putting it mildly. For most service providers, the high stakes and the brief windows of opportunity for influence underscore the critical nature of every interaction. The difference between winning an enduring service agreement and missing out often depends on a single, well-executed presentation.
-
1 week ago | 
channelpronetwork.com | Sam Greengard |Jonathan Browning |Michael Siggins |Jennifer Oladipo
AI is transforming RMM by automating routine tasks, improving consistency, and enabling MSPs to focus on higher-value, strategic work. Artificial intelligence is radically reshaping business by boosting efficiency, cutting costs, and introducing new - and often better - ways to work. Now, AI's role is extending into the remote monitoring and management (RMM) space. Together, AI and RMM are beginning to make a noticeable difference.
-
1 week ago | 
channelpronetwork.com | Jonathan Browning |Michael Siggins |Jennifer Oladipo |Matt Whitlock
Too many business leaders - including MSPs - still approach cybersecurity in isolation, according to Kaseya CISO Jason Manar. Instead of treating it as a core business function, they fail to connect the dots between security and operations. During an in-depth interview with ChannelPro at Kaseya Connect Global 2025, Manar shared what he's learned from decades in law enforcement and technology, and how Kaseya's cybersecurity approach is evolving to meet tomorrow's challenges.
-
1 week ago | 
channelpronetwork.com | Jonathan Browning |Michael Siggins |Matt Whitlock |Anjali Fluker
Syncro XMM is here to revolutionize Microsoft management. Uncover the benefits of this platform for more efficient workflows. Microsoft management has become increasingly complex for MSPs. Thankfully, Syncro believes it has cracked the code. The company has unveiled a major upgrade to its platform, called XMM (extended management and monitoring) that brings endpoint, ticketing, and Microsoft 365 administration together in a single interface.
-
1 week ago | 
channelpronetwork.com | Michael Siggins |Jonathan Browning |Jennifer Oladipo |Matt Whitlock
From real-world use cases to new revenue opportunities, ChannelPro's upcoming event in Parsippany, NJ, delivers practical AI guidance to help MSPs grow smarter and faster. Artificial intelligence has shifted from a "nice-to-have" tool to a strategic priority for managed service providers. At ChannelPro LIVE: New Jersey, ChannelPro is bringing AI into the spotlight with a lineup of expert-led sessions designed to help MSPs translate innovation into revenue, efficiency, and market differentiation.
-
1 week ago | 
channelpronetwork.com | Matt Whitlock |Michael Siggins |Jonathan Browning |Anjali Fluker
Many MSPs are unknowingly overspending on cloud services. Learn how to reduce waste, optimize resources, and regain control with smart cloud cost strategies. Businesses are paying more for the cloud. In many cases, bills have surged by 10% to 25% - and the trend shows no signs of slowing.How can MSPs help their clients optimize costs and resources in their current cloud investments?
