PEDRO PEREIRA Journalist Profile

Articles

Cytracom Acquires Telivy, Island Pro Router Released, Cisco Unveils AI Defense, and more

Jan 17, 2025 | channelpronetwork.com | Matt Whitlock |Anjali Fluker |Carolyn Heinze |PEDRO PEREIRA

Ready for a quick rundown of this week's industry happenings and key channel headlines? Scroll on down!Continues expanding its infrastructure platform built for managed service providers Key quote from the news release:"This acquisition represents the next phase in our mission to empower MSPs with comprehensive critical infrastructure solutions.
How MSPs Can Enhance Productivity, Security, and Customer Satisfaction

Jan 13, 2025 | channelpronetwork.com | Anjali Fluker |Carolyn Heinze |PEDRO PEREIRA |Matt Whitlock

Enhance your MSP offerings with GenAI. Explore the opportunities for automation, noise reduction, and data insights in customer service. This is the second part in a series of articles that discuss how MSPs can use AI to improve their service offerings. Read Part 1 here. Generative AI (GenAI) offers significant opportunities for MSPs to improve their own operations and service offerings.
Lição de fair-play antes da final da Taça da Liga: "Não é o futebol que nos divide"

Jan 11, 2025 | sicnoticias.pt | PEDRO PEREIRA
4 Ways Pia's AI and Automation Innovations Transform MSP Help Desk Operations

Jan 10, 2025 | channelpronetwork.com | Anjali Fluker |Carolyn Heinze |PEDRO PEREIRA |Matt Whitlock

Learn how Pia AI and Automation tools are revolutionizing the help desk through service request processing and improving efficiency. Pia wants to lead the charge in improving how MSPs approach efficiency and scalability. The company seeks to help MSPs boost revenue through AI-powered triage and automation to make help desks "smarter."Late last year, Pia rolled out several AI-led automation features to improve help desk resolution for MSPs. Among those were: AI-powered Ticket Automation.
How Can MSPs Build a Future-ready IT Workforce?

Jan 10, 2025 | channelpronetwork.com | Carolyn Heinze |PEDRO PEREIRA |Anjali Fluker |Matt Whitlock

Stay ahead of the curve with a future-ready workforce. Learn how to adapt and create an agile IT team that can tackle the challenges of tomorrow. Emerging technologies like cloud and AI are changing the IT industry so quickly that even the most seasoned professionals can't keep up. A traditional approach to workforce development won't suffice for MSPs if they want to stay competitive and ahead of the curve. Today, a future-ready IT workforce is essential. MSPs must adapt or risk obsolescence.
Atual? Bárbara Reis lê excerto de "As Farpas" de Eça de Queiroz no Panteão

Jan 8, 2025 | sicnoticias.pt | PEDRO PEREIRA
Trends for MSPs to Watch

Jan 8, 2025 | channelpronetwork.com | James E. Gaskin |Carolyn Heinze |Sam Greengard |PEDRO PEREIRA

Discover how vendors and distributors are reshaping incentives, streamlining support, and empowering MSPs to thrive under difficult circumstances. The new year often triggers changes in the channel programs offered by vendors and distributors. On top of that, regulatory demands affecting MSPs will land heavily this year. As a result, channel vendors are being challenged to work harder (and smarter) to support their MSP customers.
How Cybernetics Global's Curtis O'Neal Drives Innovation

Jan 8, 2025 | channelpronetwork.com | Carolyn Heinze |PEDRO PEREIRA |Sam Greengard |Matt Whitlock

Uncover the story of Cybernetics Global and how its strategic IT support helps businesses thrive in the age of digital transformation. When Curtis O'Neal launched his MSP and consulting firm, his goal was to leverage his experience and zeal for attacking complicated issues to drive innovation for his customers. Four years later, the CEO of Columbus, GA-based Cybernetics Global (CBG) is doing just that while delivering cybersecurity, cloud services, and IT management.
Transform Your Security Strategy with This One Simple Change

Jan 7, 2025 | channelpronetwork.com | PEDRO PEREIRA |Sam Greengard |Matt Whitlock |Jonathan Browning

Automation is transforming managed security by enabling MSPs to adopt proactive strategies, streamline operations, and stay ahead of evolving cyber threats. As any MSP that manages cybersecurity for its clients knows, keeping up with today's threat landscape is no easy task. But it can be considerably more manageable when providers embrace a proactive security approach buoyed by automation.
António Guterres: "Portugal é respeitado por todos os países, mesmo as maiores potências"

Nov 27, 2024 | sicnoticias.pt | PEDRO PEREIRA