Articles

  • 6 days ago | jewellermagazine.com | Steven Van Belleghem

    If you want to install a powerful customer culture in your business, you’ll need everyone on board, not just those departments that are officially dedicated to the customer. This is one of the biggest stumbling blocks for companies that have great intentions yet are unable to execute them effectively. With that in mind, consider the following strategies to help embed a deeper customer vision across your entire business.

  • Feb 11, 2025 | research-live.com | Steven Van Belleghem

    The partnership will combine indoor positioning and wayfinding technology with satisfaction measurement tools, offering insights on visitor behaviour and informing resource allocation. Spanish company Situm’s technology merges pre-existing information in the environment, including magnetic fields and WiFi, with information from smartphones, including the compass.

  • Jan 30, 2025 | marketingfacts.nl | Steven Van Belleghem

    ‘Customer Experience Enthousiasteling’ Steven Van Belleghem voorspelt vijf CX-trends voor 2025. Denk aan AI-agents, het overschatten van authenticiteit, de Big Reset van Customer Care en vertrouwen, menselijke magie en de ideale CX-leider. Oh, en het doden van zombies natuurlijk.

  • Jun 12, 2024 | jewellermagazine.com | Michael Hinshaw |David Brown |Anastasia Lloyd-Wallis |Steven Van Belleghem

    There are many reasons why businesses treat customers poorly. One of the most common and costly explanations – and the easiest to fix – is a lack of understanding of the customers. This gets at the core of two basic business questions that many businesses either don’t ask or don’t share effectively across the workforce. • Who is our customer? Knowing your customers means having a clear picture of who they are. This includes information such as age, income, expectations, and beliefs.

  • May 6, 2024 | jewellermagazine.com | Steven Van Belleghem |David Brock |Barry Urquhart |David Brown

    Too many managers and business owners underestimate the impact of small decisions and choices in getting people excited about a new strategy or product. If you want to excite people about a customer-centric culture, focus your message on that. Everything else – especially if it’s about financial statistics and revenue – is noise and creates the impression that you do not believe it is as important as you pretend.

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Steven Van Belleghem
Steven Van Belleghem @StevenVBe
3 Dec 24

Customer Experience trends for 25: The Rise of AI Agents and its impact on #CX https://t.co/IiQe8RuDpJ

Steven Van Belleghem
Steven Van Belleghem @StevenVBe
13 Jul 24

RT @briansolis: .@dominos taking pizza delivery to new heights! https://t.co/yQkzAR64uC

Steven Van Belleghem
Steven Van Belleghem @StevenVBe
24 Jun 24

RT @TheyDoHQ: Most companies claim they're customer-centric, but few truly deliver. What's the secret to a customer-obsessed culture?…