QSR

3 days ago | qsrmagazine.com | Danny Klein

Papa Johns tapped a third-party to mystery shop 1,000 of its locations and 4,000 for competitors. As much as CEO Todd Penegor personally observed since joining in August, including a 100-day plan complete with a franchise listening tour, he wanted a holistic view of Papa Johns’ competitive standing across a range of order experiences.

6 days ago | qsrmagazine.com | Danny Klein

The cycle of reactionary management has left business owners and management constantly busy but never getting to the priorities that would move their businesses forward. If you’re feeling this way, you’re not alone. The pace of business and life has never been faster. COVID-19, followed by significant shifts in customer traffic, has forced restaurant leaders into an ongoing state of agility—constant pivots, new systems and rapid decision-making.

6 days ago | qsrmagazine.com | Ben Coley

MilkShake Factory to Open in Riverview, Florida MilkShake Factory, the neighborhood dessert destination known for its handspun milkshakes and small batch, premium chocolates, is opening its newest location in Riverview, FL on Saturday, May 17, 2025.

6 days ago | qsrmagazine.com | Ben Coley

Count Sweetgreen among the growing list of public restaurant chains feeling the pressure of a more cautious consumer base. The fast casual reported total revenue of $166.3 million in the first quarter, up from $157.9 million a year ago. Same-store sales declined 3.1 percent—its first negative comp as a public company. The decline reflected a 3.4 percent lift from menu price increases but a 6.5 percent hit from traffic and mix.

6 days ago | qsrmagazine.com | Ben Coley

Although Burger King saw a decline in U.S. same-store sales in Q1—as did most in the industry—the chain isn’t hanging its head. Comps dropped 1.1 percent, but the chain reported that it’s still outperforming the broader QSR burger category, which proves to leadership that its ongoing Reclaim the Flame turnaround plan is working. A major part of the strategy is improving operations. Burger King just completed franchisee road shows where it found strong willingness from operators to raise standards.