Quick Sprout

Quick Sprout was founded in early 2008 by Neil Patel, a prominent figure in the world of online marketing. Since its inception, Neil has developed Quick Sprout into one of the leading platforms for digital marketing strategies.

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3 Types of Call Center Reporting and Which Is Right for You

Apr 25, 2024 | quicksprout.com | Lars Lofgren

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports you can rely on to get a clearer view of your operations: call center reporting, agent reporting, and customer reporting. Each can provide useful insights for different situations—and different kinds of call centers.
Will a Call Simulator Help Your Agent Training? Not Really

Apr 22, 2024 | quicksprout.com | Lars Lofgren

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.
7 Essentials to Reputation Management for Celebrities

Apr 18, 2024 | quicksprout.com | Lars Lofgren

Reputation management helps improve a public figure’s brand, gain better control over what information circulates about the figure in question, and repair damage caused by negative news pieces. It’s also an important consideration for every public personality with a fanbase, regardless of size.
Should You White Label Reputation Management? It Depends

Apr 17, 2024 | quicksprout.com | Lars Lofgren

White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf. In some cases, certain online reputation management software can be white labeled, too.
Who Should Use Reputation Management (+Getting Started)

Apr 16, 2024 | quicksprout.com | Lars Lofgren

Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today. Here are some of the core activities that fit under the reputation management umbrella. 49% of all shoppers use Google as a launching point for finding a new product.
How to Automate Your Personal Reputation Management

Apr 15, 2024 | quicksprout.com | Lars Lofgren

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online is time consuming. It may even be impossible to do on your own. This is where automated tools come in. Once you set them up, they do the monitoring work for you.
Call Blocking Done Right (The First Time)

Apr 8, 2024 | quicksprout.com | Lars Lofgren

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and it’s easy to implement as well. There are several different ways to block a phone number depending on the type of device you use, such as a cell phone, a landline, or a VoIP connection.
What Your Average Call Duration Says About Your Team

Apr 8, 2024 | quicksprout.com | Lars Lofgren

Data makes the world go round, but without proper context, it can only tell a small part of the story. At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, it could be because callers are getting frustrated and hanging up just as much as it could be because their issues are getting resolved in record time.
10 Signs to Know You're Ready for Cloud IVR (+How to Use It)

Apr 4, 2024 | quicksprout.com | Lars Lofgren

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions. The advantages of this move are apparent, ranging from greater cost-effectiveness and lower overhead to reduced maintenance requirements and more secure scalability.
12 IVR Call Flows You Can Steal (and Use) in Your Call Center

Mar 31, 2024 | quicksprout.com | Lars Lofgren

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays. Below, we’ll explore 12 call flows that you can implement in your call center straight away—plus we’ll offer some quick tips for setting up your call flows in a way that brings the most benefits while safeguarding you from the most common mistakes.