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Car finance complaints soar amid mis-selling scandal

4 days ago | which.co.uk | Josh Wilson

Complaints to the Financial Ombudsman Service (FOS) surged to more than 140,000 in the second half of 2024, with motor finance mis-selling among the key drivers behind the rise. Millions of motorists could be in line for compensation after they were mis-sold motor finance, which overcharged them in some cases by thousands of pounds. The FOS, which was set up to resolve disputes between financial firms and consumers, provides a free alternative to going to court.
What happened when we paid for a Booking.com that didn’t exist

4 days ago | which.co.uk | Trevor Baker

We found hundreds of reviewers complaining of being scammed in summer 2024, more in autumn 2024 and, now, again in April 2025, we still found dozens of complaints. For one property in Shrewsbury a reviewer said: ‘The property doesn't exist. Booking.com are aware of this and are still advertising it and are still taking peoples money!!!!!’ while another said, ‘Unbelievable Booking.com – you’ve had this reported so many times and haven’t removed it.’This is unsurprising.
5 reasons to file your tax return early

5 days ago | which.co.uk | Matthew Jenkin

By clicking a retailer link you consent to third-party cookies that track your onward journey. This enables W? to receive an affiliate commission if you make a purchase, which supports our mission to be the UK's consumer champion. Nearly 300,000 people filed their tax returns in the first week of the new financial year, beating the deadline by almost 10 months.
New rules to stop banks from unfairly closing your account - Which?

1 week ago | which.co.uk | Chiara Cavaglieri

Banks will have to give 90 days’ notice and a clear explanation before shutting accounts from April 2026, under new rules to protect customers from unfair account closures, known as 'de-banking'.
Where in Europe has the most tourists?

1 week ago | which.co.uk | Trevor Baker

In 2023, almost 12.5 million people descended upon Mallorca, an island around a fifth the size of Wales. Almost 40% of them were there in July and August. Still, we were surprised when our analysis of European Commission tourism numbers showed that Mallorca is, by overnight stays, the most-visited place in Europe. It recorded more than 51 million overnight stays by tourists in 2023 – more than London, Paris and Rome. The island’s population is just 966,000.
Are private parking firms playing fair?

1 week ago | which.co.uk | Tali Ramsey

The number of privately issued parking fines continues to rise, and many motorists feel they're being unfairly penalised. In the first half of 2023, car park management companies requested more than 5m vehicle-keeper details from the DVLA to issue fines to drivers. This went up again by more than 600,000 by the second half of the same year. Then, by the first half of 2024, well over 6m details had been requested. This year, private parking firms are on track to issue another record number of fines.
Best gifts for three-year-olds

1 week ago | which.co.uk | Natalie Turner

By clicking a retailer link you consent to third-party cookies that track your onward journey. This enables W? to receive an affiliate commission if you make a purchase, which supports our mission to be the UK's consumer champion. Shopping for a three-year-old can be tricky. They're not babies any more, but not quite big kids either (as much as they try to convince you they are), and any parent knows they'll tell you when they don't like something.
Do older drivers really pay more for car insurance?

1 week ago | which.co.uk | Matthew Jenkin

Many older drivers are paying less for car insurance than those in their 30s and 40s, Which? analysis of GoCompare data found. The comparison site figures – based on quotes – show motorists aged 65 to 74 actually have the cheapest average annual premium, with the cost of cover for a 75 to 84-year-old still lower than a driver in the 35 to 44 age group. Although prices rise steeply after 85, the data suggests older drivers may not be as hard hit by car insurance costs as commonly thought.
10 sleep essentials for a great night's rest - Which?

1 week ago | which.co.uk | Lars Stannard

With options starting from under a tenner, our experts have picked some of their favourite ear plugs, eye masks, mattresses, pillows and duvets. While we don't have a magic bullet for a good night's sleep, the right products can help. Our experts have first-hand experience testing and using these items. Check out our expert picks for a better night's sleep, below, from cheapest to most expensive. Can't sleep at night? Here are 5 ways to help you create a more restful bedroom.
Which UK capital visitors rate best – and the city that beats them all - Which?

1 week ago | which.co.uk | Kate Pasola

London is often considered the go-to for a UK city break — but our survey suggests you’ll have a better trip by heading further north. When we asked almost 4,000 Which? members to rate their favourite UK cities, London finished a very respectable sixth place. But it wasn’t your favourite city. It wasn’t even visitors' favourite UK capital. Edinburgh and Belfast were both rated above London. Why? London’s high costs may be setting expectations that it struggles to meet.