Charlie Dai

Beijing

VP, Research Director at Forrester Research

Forrester analyst focused on software and enterprise architecture based in China

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Articles

How To Get Retrieval-Augmented Generation (RAG) Right?

1 week ago | forrester.com | Charlie Dai

As Artificial Intelligence (AI) continues to redefine the way organizations think and work, retrieval-augmented generation (RAG) is a pivotal tool for enterprise adoption of generative and agentic AI. It enhances AI models by providing authoritative knowledge at inference time. While leading vendors have introduced the first generation of commercial RAG offerings, the inherent complexity of RAG architecture continues to present significant challenges.
Redefining Operations with Aerial Drones

4 weeks ago | forrester.com | Charlie Dai

Cyberpunk fiction? Or modern marvel? In The State of Drones, 2025, we explore how aerial drones present modern organizations by reducing labor demands and boosting efficiency. Despite ongoing operational challenges, many enterprises still rely on outdated practices that waste time, money, and manpower. Drones offer a powerful solution, streamlining workflows and helping businesses reclaim valuable resources over the long term.
Cloud-Native Is Transforming as AI Takes the Limelight

Mar 19, 2025 | lxer.com | Charlie Dai |Lee Sustar

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Cloud-Native Is Transforming as AI Takes the Limelight

Mar 18, 2025 | itprotoday.com | Charlie Dai |Lee Sustar

Three years ago, Lee Sustar and I published the report, Navigate The Cloud-Native Ecosystem In 2022. In that report, we analyzed how the cloud-native ecosystem, driven by open-source software (OSS), has been powering architecture modernization across infrastructure and application development, enabling platform-driven innovation in the meantime across a spectrum of technology domains such as data and AI.
Takeaways from HIMSS: Embrace Collaboration, Change, and Cybersecurity

Mar 17, 2025 | forrester.com | Arielle Trzcinski |Julie Mohr |Charlie Dai

Collaboration emerged as the key to unlocking the power of emerging technology and tackling tough challenges for healthcare at HIMSS25. CEO Hal Wolf called on all healthcare organizations (HCOs) to prepare for change, acknowledging the anxiety and uncertainty many feel amid rapid policy shifts. Healthcare leaders highlighted the lack of preparedness as the pace of change instills a sense of chaos. Vendor conversations revealed they’re struggling with solutions and approaches for handling change.
Top AI Use Cases For Accounts Payable Automation In 2025

Mar 17, 2025 | forrester.com | Meng Liu |Julie Mohr |Charlie Dai

Our latest report, “Top AI Use Cases for Accounts Payable Automation in 2025,” delves into the transformative power of AI in Accounts Payable (AP), highlighting the most impactful use cases. Here’s a sneak peek into the future of AP automation. The AI Transformation in Accounts PayableAI is making waves across various AP processes, from invoice data capture to fraud management.
The Power Of Open Source: Cloud-Native Is Transforming As AI Takes The Limelight

Mar 13, 2025 | forrester.com | Charlie Dai |Lee Sustar |Allie Mellen |Diego Giudice

Three years ago, Lee Sustar and I published a report “Navigate The Cloud-Native Ecosystem In 2022”. In that report, we analyzed how the cloud-native ecosystem driven by open-source software (OSS) has been powering the architecture modernization across infrastructure and application development, enabling platform-driven innovation in the meantime across a spectrum of technology domains like data and AI.
Microsoft’s Tips Its Quantum Hand With Majorana 1

Feb 24, 2025 | forrester.com | Brian Hopkins |Charlie Dai |Enza Iannopollo

Quantum computing has long promised revolutionary breakthroughs, but progress has been slow. Recently, Google announced its latest superconducting chip, Willow. Now, Microsoft has unveiled the Majorana 1 chip, its answer to building scalable, fault-tolerant quantum computers. To back up their claims, they published a paper in the scientific journal Nature. We see these announcements as steps in the long road to quantum advantage — the point at which a quantum computer becomes commercially practical.
Announcing Forrester's "AI Platform" Coverage

Feb 24, 2025 | forrester.com | Charlie Dai |Enza Iannopollo |Lisa Singer

For more than a decade, Forrester has been committed to researching AI and ML technologies and platforms. During my 13-year tenure at Forrester, I had the privilege of working alongside our talented AI analysts. Together, we have continuously refined our market definitions and research focus to stay aligned with emerging tech trends and business needs.
GenAI Disrupts Professional Services

Dec 11, 2024 | forrester.com | Ted Schadler |George Lawrie |Charlie Dai

As pure knowledge businesses that make money in billable hours worked, service providers are on the front lines of genAI-powered disruption. GenAI-powered digital assistants supplement people’s work, augmenting their knowledge, skills, and experience as well as automating their tasks. The impact is more work completed in less time with fewer people.