Arielle Trzcinski

United States

Principal Analyst at Forrester Research

Principal Analyst at Forrester Blog

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Articles

Healthcare Organizations: Turn Volatility Into Strategic Advantage

1 month ago | forrester.com | Arielle Trzcinski

Adaptability and agility will differentiate HCOs that flourish amid volatility, per our new research, “Healthcare Leaders: How To Thrive Through Volatility.” Following recent changes in health policies and US government funding, it could be tempting for leaders at US healthcare organizations (HCOs) to hunker down.
Health Insurers Must Forge A New Frontier In 2025

2 months ago | forrester.com | Arielle Trzcinski

Health insurers (HIs) face a tough road ahead to improve customer experience (CX). As health insurance leaders balance cutting costs with pressure for innovation in a rapidly evolving ecosystem, they must revisit their priorities to co-create value and strengthen trust with members. To help guide health insurance leaders, our new report, The Seven Trends That Matter For US Health Insurers In 2025, explores the top seven trends for HIs in 2025, including:Redefining the end-to-end member experience.
Interoperability Is Key to Unlocking Agentic AI's Future

Mar 25, 2025 | forrester.com | Leslie Joseph |Arielle Trzcinski |Julie Mohr

Agentic AI is rising. The evolution towards pervasive AI agents paves a way towards an “Internet of Agents,” where AI entities seamlessly interact and coordinate tasks across diverse ecosystems. Just as standardized protocols fueled the internet’s exponential growth, a shared framework is crucial to actualizing a globally interconnected agentic workforce. However, today’s AI agents remain trapped in walled gardens.
Takeaways from HIMSS: Embrace Collaboration, Change, and Cybersecurity

Mar 17, 2025 | forrester.com | Arielle Trzcinski |Julie Mohr |Charlie Dai

Collaboration emerged as the key to unlocking the power of emerging technology and tackling tough challenges for healthcare at HIMSS25. CEO Hal Wolf called on all healthcare organizations (HCOs) to prepare for change, acknowledging the anxiety and uncertainty many feel amid rapid policy shifts. Healthcare leaders highlighted the lack of preparedness as the pace of change instills a sense of chaos. Vendor conversations revealed they’re struggling with solutions and approaches for handling change.
The Graphic Future Of IT Management

Mar 10, 2025 | forrester.com | Charles Betz |Sam Higgins |Arielle Trzcinski

As we approach the 2025 ServiceNow Knowledge and Atlassian Team conferences, IT management is entering a new era. The rapid adoption of AI-driven automation and the increasing use of graph-based models signal a fundamental shift in how organizations manage IT portfolios. IT management platforms (considered broadly) are evolving from forms and workflow-driven systems into systems based on intelligent, interconnected knowledge graphs that provide a real-time, holistic view of enterprise IT.
Sycamore Partners' $10 Billion Prescription For Walgreens

Mar 7, 2025 | forrester.com | Arielle Trzcinski

Walgreens Boots Alliance (WBA) announced it will go private in a $10 billion deal with Sycamore Partners. It comes at a crucial time for Walgreens, which faces declining sales, profitability issues, and scrutiny for its role in the opioid crisis. The formation of WBA in 2014 was intended to deliver a wider range of products and services globally and become a leading player in the international healthcare retail industry.
It's 2025 And The Consumer Is Hurting

Feb 25, 2025 | forrester.com | Dipanjan Chatterjee |Katy Cobian |Arielle Trzcinski

For those of us in the US who track the economy and its implications for consumers and the brands that sell to them, it’s been a head-spinning couple of months. Policies have been coming at us fast and furious as a new administration looks to stamp its mark on the economy.
Four Tactics To Manage Through Change

Feb 25, 2025 | forrester.com | Katy Cobian |Arielle Trzcinski |Dipanjan Chatterjee

An unwritten truth in large organizations is that the only constant is change. But as the U.S.’s largest employer faces widespread transformation, even the most seasoned leaders may find that their usual leadership playbooks no longer apply. As a small resource for those leading teams during this time of big uncertainty, I’ve rounded up Forrester’s top-read resources on change tactics and leadership to help you guide your teams on their change journeys.
The State Of Trust In US Health Insurers Is Fragile

Feb 21, 2025 | forrester.com | Arielle Trzcinski |Dipanjan Chatterjee |Rich Saunders

For US health insurers the current state of trust should set off alarm bells. Trust is the cornerstone of a successful relationship. But only 56% of consumers trust their health insurer to act in their best interest. This puts consumer trust in US health insurers at a three-year low during a watershed moment for the industry. Health insurers must create value with customers to earn their trust.
You’re Overlooking The Key To Customer Service Automation: Tacit Knowledge

Feb 4, 2025 | forrester.com | Christina McAllister |Gina Bhawalkar |Arielle Trzcinski

Customer service leaders have long been promised that AI is the silver bullet for all their (many) challenges: streamlining workflows, enhancing customer satisfaction, and most importantly, reducing costs via lower call volumes. This enthusiasm has only intensified with the adoption of generative AI (genAI) in the enterprise. To be clear: genAI will transform the customer service landscape.