Arielle Trzcinski's profile photo

Arielle Trzcinski

United States

Principal Analyst at Forrester Research

Principal Analyst at Forrester Blog

Articles

  • 3 weeks ago | forrester.com | Arielle Trzcinski

    Health insurers (HIs) face a tough road ahead to improve customer experience (CX). As health insurance leaders balance cutting costs with pressure for innovation in a rapidly evolving ecosystem, they must revisit their priorities to co-create value and strengthen trust with members. To help guide health insurance leaders, our new report, The Seven Trends That Matter For US Health Insurers In 2025, explores the top seven trends for HIs in 2025, including:Redefining the end-to-end member experience.

  • 1 month ago | forrester.com | Leslie Joseph |Arielle Trzcinski |Julie Mohr

    Agentic AI is rising. The evolution towards pervasive AI agents paves a way towards an “Internet of Agents,” where AI entities seamlessly interact and coordinate tasks across diverse ecosystems. Just as standardized protocols fueled the internet’s exponential growth, a shared framework is crucial to actualizing a globally interconnected agentic workforce. However, today’s AI agents remain trapped in walled gardens.

  • 2 months ago | forrester.com | Arielle Trzcinski |Julie Mohr |Charlie Dai

    Collaboration emerged as the key to unlocking the power of emerging technology and tackling tough challenges for healthcare at HIMSS25. CEO Hal Wolf called on all healthcare organizations (HCOs) to prepare for change, acknowledging the anxiety and uncertainty many feel amid rapid policy shifts. Healthcare leaders highlighted the lack of preparedness as the pace of change instills a sense of chaos. Vendor conversations revealed they’re struggling with solutions and approaches for handling change.

  • 2 months ago | forrester.com | Charles Betz |Sam Higgins |Arielle Trzcinski

    As we approach the 2025 ServiceNow Knowledge and Atlassian Team conferences, IT management is entering a new era. The rapid adoption of AI-driven automation and the increasing use of graph-based models signal a fundamental shift in how organizations manage IT portfolios. IT management platforms (considered broadly) are evolving from forms and workflow-driven systems into systems based on intelligent, interconnected knowledge graphs that provide a real-time, holistic view of enterprise IT.

  • 2 months ago | forrester.com | Arielle Trzcinski

    Walgreens Boots Alliance (WBA) announced it will go private in a $10 billion deal with Sycamore Partners. It comes at a crucial time for Walgreens, which faces declining sales, profitability issues, and scrutiny for its role in the opioid crisis. The formation of WBA in 2014 was intended to deliver a wider range of products and services globally and become a leading player in the international healthcare retail industry.

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