Huard Smith

Street, Wayland

VP, Principal Consultant at Forrester Research

What is expressed in these tweets is all my own and does not represent the views of my employer.

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Articles

Choose The Enterprise Architecture Management Suite That Best Support Your Transformation

Dec 10, 2024 | forrester.com | Stéphane Vanrechem |Joe Cicman |Huard Smith

Today’s enterprise architecture (EA) practices are critical to enable a firm’s customer-obsessed digital transformations. As more traditional EA practices become commoditized, Enterprise Architecture Management Suite (EAMS) vendors that show strong use cases to support real transformations will emerge as market leaders. These transformation-enabling use cases include AI-powered features, provide sustainability, modelling and assessment capacities, and architecture empowering functions.
Announcing The Forrester Wave™: Marketplace Development Platforms, Q4 2024

Dec 5, 2024 | forrester.com | Joe Cicman |Huard Smith |Peter Wannemacher

Orchestrating your partner ecosystem creates new value with e-commerce. Make no mistake: becoming a marketplace is a business transformation, not a feature rollout. The number of ways you can arrange your marketplace can be hard to imagine. Be ready to roll up your sleeves and formulate a distinct strategy. Don’t expect to pick from a menu of the most common.
Introducing The Forrester Wave™: Digital Banking Processing Platforms, Q4 2024

Dec 4, 2024 | forrester.com | Huard Smith |Peter Wannemacher |Alvin Nguyen

Banks are looking to modernize their technology platforms and operations. Choosing the right core banking system is a crucial decision that affects customer experience, product offerings, strategic business models, and operational efficiency.
Prime Day 2024: How Retailers Competed With Amazon

Jul 18, 2024 | forrester.com | Sucharita Kodali |Huard Smith |Carlos Casanova

For the tenth annual Prime Day (July 16 and 17, 2024), Amazon celebrated its biggest shopping event yet. The retail giant reported record-breaking numbers for Prime membership signups (in the weeks leading up) and member purchases, compared to 2023. The company noted that Prime members could shop deals from Amazon’s brand partners; independent sellers; and Amazon-branded products and services such as Audible and grocery delivery.
Introducing The Digital Banking Processing Platforms Landscape, Q3 2024

Jul 11, 2024 | forrester.com | Huard Smith |Carlos Casanova |Dan Bieler

Having an impressive mobile app or an AI-powered chatbot isn’t enough for a bank to be truly digital. Digital transformation at a bank requires overhauling large chunks of technology infrastructure and systems. To deliver the personalized, real-time, and seamless experiences that today’s customers expect, banks must replace their outdated core banking systems with a modern Digital Banking Processing Platform (DBPP).
Adapt or Die: Banks Face an Extinction Event

Jun 23, 2024 | cdotrends.com | Huard Smith

Imagine a species that’s inflexible, stuck on behaviors suited to its ecological niche but unable to adapt — one that is slow, unintelligent, and unaware of its surroundings. Now, they have dramatically changed their environment. Sounds like a recipe for extinction, right? Well, that’s how legacy, monolithic banking systems are: inflexible, siloed, and product-centric; closed, batch-based, unintelligent, and security-challenged — relics of a bygone era.
Automation Builders Beware! Don’t Repeat The RPA Mistakes With Agentic Automation

Jun 20, 2024 | forrester.com | Bernhard Schaffrik |Huard Smith |Chuck Gahun

Generative AI (GenAI) is an enabler for more automation – and is now getting embedded in many software vendors’ platforms with different names and labels such as AI agents, AI-led micro-automations, and autonomous workplace assistants (AWA). All of these are somewhat overlapping terms for agentic automation that is starting to sprout as generative AI promises to elevate automation to unknown value heights. Forrester is explicitly encouraging to leverage GenAI in automation use cases of all sorts.
Introducing Forrester’s Interactive Wave Experience

Jun 18, 2024 | forrester.com | Stephen Powers |Pete Jacques |Huard Smith

We’re excited today to announce the launch of an updated experience for The Forrester Wave. We’ve made some thoughtful, client-focused upgrades that will allow Forrester Decisions and Forrester Market Insights clients to easily customize and compare vendors included in Forrester Wave reports and create shortlists based on their specific needs. In a nutshell, the key updates clients will see include:A new interactive digital experience (DX) to customize the Wave results.
Adapt Or Die: Banks Face An Extinction Event

Jun 17, 2024 | forrester.com | Huard Smith |Diego Giudice |Akshara Naik Lopez

Imagine a species that’s inflexible, stuck on behaviors suited to their ecological niche but unable to adapt — one that is slow, unintelligent, and unaware of its surroundings. Now, dramatically change their environment. Sounds like a recipe for extinction, right? Well, that’s how legacy, monolithic banking systems are: inflexible, siloed and product-centric; closed, batch-based, unintelligent, and security challenged — relics of a bygone era.