Kieran Hines

1 month ago | celent.com | Zilvinas Bareisis |Kieran Hines

The European payments market is undergoing a strategic transformation. The way consumers shop and pay will change significantly in the near future. Having not moved quickly enough to capture the first wave of e-commerce development, banks must now be in the driving seat to capture the opportunities.

1 month ago | celent.com | Kieran Hines

The banking industry in North America will see further change in 2025. Against a background of rising political and economic uncertainty, increasing competitive pressures, and a lengthening list of compliance requirements, financial institutions in Canada and the US are under pressure to deliver more for customers at a greater pace – and at a lower cost – than ever before. At the same time, the urgency to invest in product development and support revenue and margin improvement is also growing.

Mar 12, 2025 | celent.com | Kieran Hines |Daniel Mayo

2025 will be a pivotal year for the retail banking industry. Investments in AI and data analytics technologies will be high on the agenda, as banks look to support improved propositions and experiences for customers. However, many banks will continue to face constraints from the need to modernise core infrastructure to ensure resilience and compliance. What will all this mean for product innovation in the industry? Which technologies are poised to attract the most investment?

Mar 11, 2025 | celent.com | Kieran Hines

The banking industry is undoubtedly in a period of change, one which is driving new commercial opportunities across a range of products and customer segments. However, banks also continue to face many challenges. Against the background of rising political and economic uncertainty, increasing competitive pressures, and a lengthening list of compliance requirements, financial institutions are under pressure to deliver more for customers at a greater pace – and at a lower cost – than ever before.

Feb 10, 2025 | celent.com | Kieran Hines

Looking at the events at the Consumer Financial Protection Bureau (CFPB) over the past few days, it’s hard not to be reminded of the old adage: “a week is a long time in politics”. That phrase, uttered by UK Prime Minister Harold Wilson during a period of sharp turmoil in the 1960s, feels both apt and also woefully out of step with the pace of change in the modern world.