Michael O'Grady

1 month ago | forrester.com | Christopher Condo |Charles Betz |Michael O'Grady

The number of people with disabilities is about 16% of the overall population. This is a billion-customer opportunity. Software that is not written with the needs of people with visual, auditory, motor, and cognitive disabilities in mind blocks potential and current customers from using your products and services. Imagine what you would do to get 1.3 billion more customers?

1 month ago | forrester.com | Kate Leggett |Michael O'Grady |Biswajeet Mahapatra

Sarah Winchester, heiress to the Winchester Rifle fortune expanded a small farmhouse to a 160 room mansion in California in the 1880’s. It became known as the Winchester Mystery House. She continuously added on to her house for 36 years. She rebuilt a seven-story tower sixteen times. The house became a maze. There are walled-off exterior windows and doors that weren’t removed as the house grew in size. There are hallways that lead nowhere.

1 month ago | forrester.com | Charles Betz |Sharyn Leaver |Michael O'Grady

The enterprise world is on the brink of a fundamental transformation, and I believe we’re underestimating just how deep it will go. Over the past month, I’ve had a series of epiphanies about GenAI, knowledge graphs, and AI agents. What I’m now seeing is a reinvention of one of management’s most foundational practices: continuous learning and improvement.

1 month ago | forrester.com | Sharyn Leaver |Michael O'Grady |Jessie Johnson

Five years after the start of the COVID-19 pandemic, the world in many ways feels even more tumultuous and unpredictable. And unlike five years ago, when the source of the disruption was a single, unknown pathogen, today’s volatility comes from myriad forces: global outages, AI, cyberthreats, new tariffs, trade wars, and, of course, economic concerns. For business leaders, the impulse may be to hit pause on planned initiatives and spending and wait to see how things play out.

1 month ago | forrester.com | Michael O'Grady |Michele Pelino |Charles Betz

In 2025, European technology spending will witness a significant uptick to grow 5% to reach a monumental €1.4 trillion. Software and IT services capture three-quarters of tech spend, a notable rise from its 68% share in 2016. Cloud computing, cybersecurity, generative AI, and the burgeoning digital economy will drive much of the growth. Highlights of European tech spending growth include:Software Spending.