Sharyn Leaver

3 weeks ago | forrester.com | Andrew Hewitt |Sharyn Leaver |Michele Pelino

Last week I had the pleasure of attending IGEL’s end-user computing (EUC) flagship event: Now and Next 2025. Hosted in Miami, Florida, the event is one of the biggest events for EUC professionals and vendors. It’s rare to get so many EUC professionals in one place, all singularly focused on this unique market, which is often an afterthought in the larger tech conferences. First, a little bit about IGEL.

3 weeks ago | forrester.com | Joseph Blankenship |Alla Valente |Sharyn Leaver

I recently attended my first-ever Insider Summit (formerly the Insider Threat Summit) in Monterey, CA. The event, in its ninth year, was attended by insider risk leaders, counterintelligence professionals, and current/former members of law enforcement and the US military. The heavy focus on people – not data or systems – was surprising to me. More specifically, there was an emphasis on addressing “the whole person” and focusing on employee wellness.

3 weeks ago | forrester.com | Joana de Quintanilha |Maxie Schmidt |Dipanjan Chatterjee |Sharyn Leaver

Every customer journey can create or destroy value — both for your customers and for your firm. That’s why you need to measure value creation and use these insights to optimize value. At our CX Summit EMEA on June 2–4, 2025, we have two interconnected sessions to help you do that. How To Measure Journeys Effectively will feature insights from Forrester’s journey benchmarking study for three industries: banking, telecommunications, and utilities.

3 weeks ago | forrester.com | Christina Schmitt |Sharyn Leaver |Jessie Johnson

E-commerce isn’t just changing; it’s undergoing a metamorphosis. For those at the helm of B2B organizations, the digital routes-to-market is a beast that demands not just feeding but understanding and anticipation. The architecture of your e-commerce ecosystem decides your trajectory in this dynamic realm—will it be a rocket ship to stellar growth or an anchor in shifting sands? More Than a Blueprint: Reinventing the E-Commerce Ecosystem.

4 weeks ago | forrester.com | Kim Herrington |Sharyn Leaver |Katy Tynan

AI is transforming the way we live, work, and play. It’s altering how we make decisions and interact with technology. But for all its power, it still needs humans (for now). Not just any humans, but those who understand how AI works, the dependencies between good data and useful AI outputs, and where human judgement is irreplaceable. Amidst a world rushing towards automation, Data & AI Literacy isn’t just a skill – it is how you become THE human in the loop.