Articles

  • 1 month ago | autosphere.ca | Mike Urban

    How SOPs Improve Efficiency and Customer Satisfaction. Running an independent automotive repair shop is no easy task. Every day, shop owners and their teams deal with customer service, diagnosing vehicles, ordering parts, and making sure repairs are done right the first time. With so many moving parts, it’s easy for things to get disorganized, leading to mistakes, wasted time, and frustrated customers.

  • 2 months ago | autosphere.ca | Mike Urban

    Unseen Challenges Faced by Auto Shop OwnersRecently, I was reminded of the classic rock song “Behind Blue Eyes” by The Who, originally released in 1971. The song poignantly reflects on hidden struggles and misunderstandings—themes that resonate deeply with my own experiences and likely with many others in our field.

  • Oct 22, 2024 | republicanherald.com | Mike Urban

    Personalised advertising and content, advertising and content measurement, audience research and services developmentStore and/or access information on a deviceYou can choose how your personal data is used.

  • Oct 22, 2024 | wfmz.com | Mike Urban

    Twenty students and two staff members of Gillingham Charter School are suing the Pottsville School District in federal court alleging that the district violated their civil rights during a regional college fair held recently in Martz Hall. Gillingham Executive Director Nicolle Hutchinson on Tuesday spoke in front of the school’s building in the city about the lawsuit, which was filed Monday in Pennsylvania’s Middle District Court.

  • Oct 19, 2024 | republicanherald.com | Mike Urban

    With just over two weeks to go until Election Day, U.S. Sen. John Fetterman of Pennsylvania led a rally of Schuylkill County Democrats in Pottsville on Saturday, pumping them up for the home stretch and reminding them of Pennsylvania’s importance in the presidential race. “The national media is obsessed with all of you right now,” Fetterman said of the spotlight now on the state’s voters. Fetterman spoke in the social hall of the Humane Fire Co., with more than 200 people jammed into the building.

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