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1 month ago | 
jewellermagazine.com | Jeannie Walters |David Brown |Paul Sloane |David Brock
There is a strange dichotomy in customer service. At its core, it should be joyful!It feels good to help customers solve problems, have a moment of delight, and feel better about their business relationships. However, the truth is that those same customers, whom we are happy to serve, do not always sing our praises or use their ‘inside voices’ when asking for support. Serving customers is hard work.
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1 month ago | 
jewellermagazine.com | Samuel Ord |Paul Sloane
Parliament passed the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Amendment Act 2024 (the AML/CTF Act) in December 2024. Put simply, these new laws are designed to ensure Australia’s AML/CTF regime can effectively deter, detect and disrupt crimes such as money laundering and terrorism financing.
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2 months ago | 
jewellermagazine.com | Alex Fetanat |David Brown |Shep Hyken |Paul Sloane
Entering the competitive online jewellery market can be a challenge for store owners. As a jewellery store owner, you are constantly running advertising campaigns both online and offline to attract customers with a top-notch selection, competitive prices, and exceptional quality. Standing out from the competition, especially against more prominent, well-established brands with seemingly endless marketing budgets, can be a daunting challenge.
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2 months ago | 
jewellermagazine.com | Shep Hyken |David Brown |Paul Sloane |Dave Wakeman
When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It didn’t take long for me to realise that what made him interesting was his genuine interest in his guests. He not only asked great questions but also listened to his guests and seemed to always have the perfect comment that led to a better conversation, not just an interview with questions and answers.
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2 months ago | 
jewellermagazine.com | Paul Sloane |David Brown |Shep Hyken |Dave Wakeman
The widespread resistance to new ideas is one of humanity’s most fascinating paradoxes. We’re a species that thrives on innovation, yet we’re remarkably good at resisting change. This resistance isn’t just an interesting quirk; it has profound implications for our progress and well-being. Think about life-saving medical treatments that faced years of scepticism, or environmental solutions currently being resisted despite evidence of their need.
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Jan 17, 2025 | 
goodmenproject.com | Paul Sloane
There are pervasive myths that older people are stuck in their ways, lack creativity and dynamism and cannot cope with new technology. This is reflected in ageism in hiring. According to research firm Payscale, the median age of a worker at Facebook is 29, at Amazon it is 30 and at Microsoft 33. In 2007 at age 22 Mark Zuckerberg profoundly stated, ‘Younger people are just smarter.
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Jan 10, 2025 | 
goodmenproject.com | Paul Sloane
The precautionary principle states that if an action or policy has a suspected risk of causing harm to the public, or to the environment, in the absence of scientific consensus that the action or policy is not harmful, the burden of proof that it is not harmful falls on those taking the action. (Wikipedia) The application of the precautionary principle has been made a statutory requirement in some areas of EU law. Its aims seem laudable.
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Jan 3, 2025 | 
goodmenproject.com | Paul Sloane
Thirty Ways to Develop Your Lateral ThinkingLateral thinking is a skill that can be developed and nurtured over time. January 3, 2025 by Paul Sloane Leave a Comment Lateral thinking involves looking at things in different ways from everyone else. It means coming at the situation from the side rather than head on. It comprises thinking unconventional, heretical thoughts that challenge existing norms and the status quo.
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Dec 27, 2024 | 
goodmenproject.com | Paul Sloane
A recent article on the BBC Business pages examined the question of whether sporty women make better entrepreneurs. There are growing claims for the parallels between sport and business. Many motivational speakers and personal coaches with a background in sport insist that sport is a fundamental metaphor for business and that the two are similar in the skills and attitudes needed for success.
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Dec 13, 2024 | 
goodmenproject.com | Paul Sloane
If you want your department to be creative then make it a great place to have fun. Humor, playfulness and laughter go along with creativity. Innovation is a serious business but being serious does not help you get started. Humor involves challenging conventions, poking fun at taboos and coming up with the unexpected. For these reasons it is a natural companion for creativity. Ask people how we could make the office more of a fun place to work and implement some of the best ideas.
