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2 months ago | 
jewellermagazine.com | Shep Hyken |DAVID BROWN |Stephanie Waters |Jeannie Walters
I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. It was an interview packed with insights involving customer service. Hamilton is the chairman of LiveSwitch and an entrepreneur who has started, built up, and eventually sold numerous businesses.
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Mar 25, 2025 | 
jewellermagazine.com | Stephanie Waters |Jeannie Walters |Simon Dell |Barry Urquhart
The current economic climate presents unique challenges for the jewellery industry. With discretionary spending often the first cut, it's easy to feel the pressure to slash marketing budgets. History has shown that businesses and brands that maintain or even increase marketing spending during downturns emerge stronger afterward.
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Mar 25, 2025 | 
jewellermagazine.com | Simon Dell |Stephanie Waters |Barry Urquhart |Jeannie Walters
Welcome to 2025, where digital marketing is evolving faster than ever! With tighter budgets, AI taking over, and consumers becoming increasingly selective about the brands they engage with, staying ahead of trends is a must. So, what’s shaping the marketing world this year? To thrive in this ever-changing landscape, let’s dive into the key strategies businesses should embrace. Marketing budgets are being stretched to their limits, meaning brands need to be savvier with their spending. The good news?
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Mar 25, 2025 | 
jewellermagazine.com | Jeannie Walters |David Brown |Paul Sloane |David Brock
There is a strange dichotomy in customer service. At its core, it should be joyful!It feels good to help customers solve problems, have a moment of delight, and feel better about their business relationships. However, the truth is that those same customers, whom we are happy to serve, do not always sing our praises or use their ‘inside voices’ when asking for support. Serving customers is hard work.
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Jan 15, 2025 | 
www2.cmswire.com | Sean Albertson |Jeannie Walters
Traditional feedback methods are no longer enough to understand the full digital experience. Behavioral intelligence goes deeper, turning actions into insights and capturing real-time data on how your customers are interacting with your brand across multiple digital channels. This transition from static to dynamic allows businesses to eliminate the costly guesswork and make informed decisions that provide more meaningful, personal connections with their customers and employees.
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Oct 14, 2024 | 
jewellermagazine.com | Samuel Ord |Jeannie Walters
Signet Jewelers introduced digital storefronts over the past 12 months with the aim of combining personalisation with online convenience. After an in-person consultation, sales staff send shoppers curated ‘style boards’ – featuring a variety of options and the choice to purchase now. Style boards are sent out via email, text, and social media; however, text has proven to be the most popular option.
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Sep 11, 2024 | 
jewellermagazine.com | Jeannie Walters |Rich Kizer |Georganne Bender |David Brown
In the second part of this series on Artificial Intelligence (AI) and its impact on retail, we begin by emphasising the importance of understanding the ways in which these programs can shape the customer journey. Generative AI is already reshaping how customers and businesses interact, learn from and about one another, and plan the next steps. Today, you probably have some experience interacting with AI as a customer. I bet you can relate to the following points.
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Sep 11, 2024 | 
jewellermagazine.com | David Brown |Jeannie Walters |Rich Kizer |Georganne Bender
As a seasoned retailer, you’ll be more than aware that the Christmas season isn't just a busy time. It's a crucial opportunity to shine and exceed expectations. It can transform your year from ordinary to extraordinary. Likewise, it can quickly turn a promising start into a disappointing finish. A significant percentage of your annual sales, sometimes as much as 25 per cent, can be attributed to this time of year.
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Sep 11, 2024 | 
jewellermagazine.com | Dave Wakeman |Ryan Estis |Jeannie Walters |David Brown
Pricing is one of the crucial strategic decisions that can easily be neglected. To me, it is one of the three most significant strategic decisions an executive makes, right up there with brand codes, target market segment, and position in the overall market. Your price manifests these decisions for your target market. Why? Price is a signal. It tells your market whether you are a premium product or a budget service. Price conveys to your target market what your position is in the market.
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Aug 30, 2024 | 
experienceinvestigators.com | Jeannie Walters
How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some ideas for acknowledging your organization’s unsung heroes and making this special day truly meaningful. Join Jeannie Walters as she shares innovative and heartfelt ways to celebrate the outstanding work of customer experience professionals, from promoting their efforts in internal communications to surprising them with small tokens of appreciation. Explore the power of storytelling.
