Jeannie Walters
Contributor at Freelance
#CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Articles
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1 month ago |
jewellermagazine.com | Jeannie Walters |David Brown |Paul Sloane |David Brock
There is a strange dichotomy in customer service. At its core, it should be joyful!It feels good to help customers solve problems, have a moment of delight, and feel better about their business relationships. However, the truth is that those same customers, whom we are happy to serve, do not always sing our praises or use their ‘inside voices’ when asking for support. Serving customers is hard work.
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Jan 15, 2025 |
www2.cmswire.com | Sean Albertson |Jeannie Walters
Traditional feedback methods are no longer enough to understand the full digital experience. Behavioral intelligence goes deeper, turning actions into insights and capturing real-time data on how your customers are interacting with your brand across multiple digital channels. This transition from static to dynamic allows businesses to eliminate the costly guesswork and make informed decisions that provide more meaningful, personal connections with their customers and employees.
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Oct 14, 2024 |
jewellermagazine.com | Samuel Ord |Jeannie Walters
Signet Jewelers introduced digital storefronts over the past 12 months with the aim of combining personalisation with online convenience. After an in-person consultation, sales staff send shoppers curated ‘style boards’ – featuring a variety of options and the choice to purchase now. Style boards are sent out via email, text, and social media; however, text has proven to be the most popular option.
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Sep 11, 2024 |
jewellermagazine.com | Jeannie Walters |Rich Kizer |Georganne Bender |David Brown
In the second part of this series on Artificial Intelligence (AI) and its impact on retail, we begin by emphasising the importance of understanding the ways in which these programs can shape the customer journey. Generative AI is already reshaping how customers and businesses interact, learn from and about one another, and plan the next steps. Today, you probably have some experience interacting with AI as a customer. I bet you can relate to the following points.
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Sep 11, 2024 |
jewellermagazine.com | David Brown |Jeannie Walters |Rich Kizer |Georganne Bender
As a seasoned retailer, you’ll be more than aware that the Christmas season isn't just a busy time. It's a crucial opportunity to shine and exceed expectations. It can transform your year from ordinary to extraordinary. Likewise, it can quickly turn a promising start into a disappointing finish. A significant percentage of your annual sales, sometimes as much as 25 per cent, can be attributed to this time of year.
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Have you asked, what's the best business outcome you achieved due to your CX efforts? It's up to #CX leaders to connect the dots and communicate just how #CustomerExperience is driving success throughout the organization. https://t.co/5WVjkMjoTH #CXSuccess #CXLeader
If you're interviewing for a new role in #CustomerExperience, and the organization says you would be a team without any resources… that is a red flag 🚩 🎙️ Learn more in this episode of my Experience Action #Podcast. https://t.co/k0GWS4r6D2 https://t.co/bJvZhQVtWv
🧰 #CustomerPersonas can be attached to tools like customer journey maps as they are shared, to remind everyone who the customer actually is on this journey. @CX_Network https://t.co/sSeWSkcQU9 https://t.co/NMaQ5cs9ez