Jeannie Walters
Contributor at Freelance
#CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Articles
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1 month ago |
jewellermagazine.com | Shep Hyken |DAVID BROWN |Stephanie Waters |Jeannie Walters
I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. It was an interview packed with insights involving customer service. Hamilton is the chairman of LiveSwitch and an entrepreneur who has started, built up, and eventually sold numerous businesses.
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1 month ago |
jewellermagazine.com | Stephanie Waters |Jeannie Walters |Simon Dell |Barry Urquhart
The current economic climate presents unique challenges for the jewellery industry. With discretionary spending often the first cut, it's easy to feel the pressure to slash marketing budgets. History has shown that businesses and brands that maintain or even increase marketing spending during downturns emerge stronger afterward.
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1 month ago |
jewellermagazine.com | Simon Dell |Stephanie Waters |Barry Urquhart |Jeannie Walters
Welcome to 2025, where digital marketing is evolving faster than ever! With tighter budgets, AI taking over, and consumers becoming increasingly selective about the brands they engage with, staying ahead of trends is a must. So, what’s shaping the marketing world this year? To thrive in this ever-changing landscape, let’s dive into the key strategies businesses should embrace. Marketing budgets are being stretched to their limits, meaning brands need to be savvier with their spending. The good news?
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1 month ago |
jewellermagazine.com | Jeannie Walters |David Brown |Paul Sloane |David Brock
There is a strange dichotomy in customer service. At its core, it should be joyful!It feels good to help customers solve problems, have a moment of delight, and feel better about their business relationships. However, the truth is that those same customers, whom we are happy to serve, do not always sing our praises or use their ‘inside voices’ when asking for support. Serving customers is hard work.
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Jan 15, 2025 |
www2.cmswire.com | Sean Albertson |Jeannie Walters
Traditional feedback methods are no longer enough to understand the full digital experience. Behavioral intelligence goes deeper, turning actions into insights and capturing real-time data on how your customers are interacting with your brand across multiple digital channels. This transition from static to dynamic allows businesses to eliminate the costly guesswork and make informed decisions that provide more meaningful, personal connections with their customers and employees.
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Have you asked, what's the best business outcome you achieved due to your CX efforts? It's up to #CX leaders to connect the dots and communicate just how #CustomerExperience is driving success throughout the organization. https://t.co/5WVjkMjoTH #CXSuccess #CXLeader
If you're interviewing for a new role in #CustomerExperience, and the organization says you would be a team without any resources… that is a red flag 🚩 🎙️ Learn more in this episode of my Experience Action #Podcast. https://t.co/k0GWS4r6D2 https://t.co/bJvZhQVtWv
🧰 #CustomerPersonas can be attached to tools like customer journey maps as they are shared, to remind everyone who the customer actually is on this journey. @CX_Network https://t.co/sSeWSkcQU9 https://t.co/NMaQ5cs9ez