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3 weeks ago | 
forrester.com | Shannon Germain Farraher
Steering through a maelstrom of uncertainty and risk in a rapidly changing healthcare landscape requires resilient leaders who will adapt strategies centered on the human experience. Advancements in AI and the widespread availability of medical information are compelling US healthcare provider organizations (HPOs) to reassess how they engage with customers and employees. They are exploring creative ways to reposition themselves and demonstrate steadiness in an increasingly concentrated industry.
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1 month ago | 
forrester.com | Shannon Germain Farraher
Healthcare organizations (HCOs) are investing heavily in technology, but these investments alone won’t optimize clinical workflows or enhance customer experiences. The missing element: clinical intelligence. When infused into workflows, healthcare delivery, and management, clinical intelligence optimizes both customer and employee experiences and enhances outcomes. In a future state, Intelligent Healthcare Organizations (IHOs) will evolve into digitally sophisticated entities.
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Jan 9, 2025 | 
forrester.com | Arielle Trzcinski |Shannon Germain Farraher
The ride for healthcare leaders is about to get wild. Before the election, healthcare stood at a critical precipice. Now the industry is bracing for a reckoning under the second Trump administration. The potential policy shifts are becoming clearer as the inauguration nears. Although confirmations are still pending, six key individuals slated for top healthcare positions in the federal government signal upcoming changes:Robert F.
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Dec 11, 2024 | 
forrester.com | Shannon Germain Farraher
At the ICD Media Group’s Clinician Burnout Symposium healthcare thought leaders dove into the origins of and continuing reasons for clinician burnout. Experts on designing for empathy, clinician well-being, organizational transformation, patient experience, human suffering, moral injury, and physician resilience shared ideas and evidence-based solutions for helping the healthcare workforce.
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Nov 14, 2024 | 
forrester.com | Gina Bhawalkar |Dipanjan Chatterjee |Shannon Germain Farraher
Most organizations that claim to be committed to digital accessibility lack one of the most critical elements of an accessibility program: direct feedback from people with disabilities. We predict that in 2025 half of accessibility efforts will have negligible CX impact because they lack best practices like this.
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Nov 14, 2024 | 
forrester.com | Stephanie Balaouras |Allie Mellen |Shannon Germain Farraher
Forrester’s Security & Risk Enterprise Leadership Award recognizes organizations that have transformed their security, privacy, and risk management functions into capabilities that build a trusted and resilient business and fuel the organization’s long-term success. Congratulations to Schneider Electric, this year’s winner, and our finalist, Piedmont.
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Nov 12, 2024 | 
forrester.com | Dipanjan Chatterjee |John Arnold |Shannon Germain Farraher
If you’re looking to implement a new program or fine-tune your existing brand measurement, we have both bad news and good news for you. The bad news is that compared with most financial, transactional, and operational metrics, brand is notoriously difficult to pin down and hence eludes easy measurement. The good news is that because of the lack of standardization, many measurement providers have crafted unique and creative analytical frameworks to help companies measure and manage brands.
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Nov 8, 2024 | 
forrester.com | Shannon Germain Farraher |Tope Olufon |Dipanjan Chatterjee
The increased availability of digital-first experiences has encouraged consumers to take control of their healthcare journey. Today, 44% of consumers indicate that in the last 12 months they started using a wearable, smart devices, and/or medical devices to support their overall health. Most consumers prefer to do health-related activities, such as refilling a prescription, finding a doctor, or checking their symptom, by using a web browser or an app.
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Oct 18, 2024 | 
forrester.com | Carrie Johnson |Shannon Germain Farraher |Maxie Schmidt
One year ago today, we launched our generative AI tool, Izola. Our goal in introducing Izola was to help clients make faster progress on their top initiatives with answers from trusted Forrester research and data. Thanks to client feedback and continual refinement, Izola does just that — and more.
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Oct 10, 2024 | 
forrester.com | Shannon Germain Farraher |Arielle Trzcinski |Alla Valente
Health insurance organizations expect generative AI (genAI) to transform healthcare. They’re experimenting to unearth its potential to both automate back-office tasks and to tackle complex processes to elevate the employee and member experience. But both health insurers (HIs) and healthcare provider organizations are starting this journey with poorly performing, outdated IT systems, which Black Book estimates costs the industry $8 billion annually.
