Forester Blog

2 days ago | forrester.com | Christopher Condo

The world of DevOps is changing fast. The latest innovation? Internal developer portals (IDPs) such as Backstage, originated by Spotify. An IDP is a framework for building DevOps platforms that offer discoverable, self-service IT infrastructure and automation services, helping developers manage IT services efficiently. IDPs can help streamline workflows, reduce context switching, and enhance governance among developers.

6 days ago | forrester.com | Martha Bennett

As the Forrester research team conducted its analysis for the Top 10 Emerging Technologies this year, it became clear that some of the dynamics in Europe are different, both for current and planned investment in emerging technologies. Contrary to continued popular misconception, this isn’t a story about European firms lagging behind in technology adoption, or a lack of innovative start-ups.

1 week ago | forrester.com | Emily Pfeiffer

The most recent Forrester Wave™: Order Management Systems, Q1 2025 highlighted the evolution of a market that’s reinventing itself as we speak. Our new report, “Lessons Learned From The Forrester Wave™: Order Management Systems, Q1 2025” identifies notable lessons from the evaluation, feedback from customer references, and generative AI (genAI) use cases in OMS. Here are our three biggest takeaways from the OMS Wave:Vendor complacency leaves them open to replacement.

1 week ago | forrester.com | Martin Gill

Hier sind einige Fakten, die Ihnen zu denken geben sollten:Der zweithäufigste Grund, den uns CX-Führungskräfte dafür nennen, dass ihre Unternehmen in CX-Initiativen investieren, ist die Verbesserung ihrer CX-Bewertung. Ja, Sie haben richtig gelesen. Der zweitwichtigste Treiber für Investitionen in die Customer Experience (CX) ist nicht das Bestreben, die tatsächlichen Erfahrungen der Kunden zu verbessern, sondern die Bewertung zu verbessern, die Kunden über ihre Erfahrungen abgeben.

1 week ago | forrester.com | Aurelie L'Hostis

Buying a car is a major and often stressful purchase. To improve this experience, Capital One introduced Chat Concierge, an AI agent designed to simplify car buying. Unlike typical chatbots, this conversational agent uses multiple specialized AI agents to understand prompts, create and validate action plans, and execute tasks based on buyer preferences. Chat Concierge was built to be able to compare vehicles, estimate trade-in values, and schedule test drives in one conversation.