Salesforce Ben

Salesforce Ben started in 2014 with the goal of building a community for writers who want to share their insights on Salesforce. Here, you can explore articles covering Administration, Development, Certifications, and Career advice, contributed by individuals with diverse experiences. Alongside Salesforce-related topics, we now provide exclusive certification resources in the Members section. This includes detailed study materials and practice exams designed to assist you in preparing for your certification tests.

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ServiceNow Acquire Logik.AI to Compete With Salesforce CPQ

3 weeks ago | salesforceben.com | Sasha Semjonova |Ben McCarthy

It has recently been announced that Logik.AI, an AI-powered CPQ solution, has been acquired by ServiceNow. This comes not long after ServiceNow stepped into the world of CRM, and Logik.AI’s strong sales and commerce capabilities will allow ServiceNow’s growing CRM presence to be accelerated through greater efficiency and higher productivity.
Public Service Announcement: Salesforce Ben Content Is Now 100% AI-Generated

3 weeks ago | salesforceben.com | Ben McCarthy |Sasha Semjonova

Artificial intelligence has been the buzzword in the Salesforce ecosystem for over two years now. We are being told that if we as professionals and businesses don’t adapt to this new reality, we’re going to be all out of jobs. Whilst I can’t say for sure if this is true, what I can tell you is that ChatGPT saves content creators like me hours, days, and possibly collectively, years of time.
Salesforce Summer ’25 Release Date + Preview Information

3 weeks ago | salesforceben.com | Ben McCarthy |Tom Bassett |Tim Combridge |Lucy Mazalon

Summer ‘25 is almost here, and things are heating up in the Salesforce world. The upcoming release is just around the corner, bringing a fresh batch of exciting features and updates that are set to make our experiences even better. There are several agenda items to prepare for with each release, but at this point, there are only a couple of key things you need to know: 1) how to prepare your sandbox and 2) when your instance will undergo the upgrade.
Salesforce Architect Salary Guide 2025: Key Trends and Analysis

4 weeks ago | salesforceben.com | Ben McCarthy |Caitlin Graaf |Key Takeaways |Andreea Doroftei

While the demand for Salesforce professionals in 2024 dropped by 37% according to the 10k Salesforce Talent Ecosystem Report, Salesforce Architects still find themselves at an advantage due to their expertise and Salesforce customers being willing to engage them either as consultants or even full-time employees.
Salesforce TrailblazerDX 2025: Our List of Must-See Sessions

2 months ago | salesforceben.com | Sasha Semjonova |Thomas Morgan |Lauren Westwood |Ben McCarthy

TrailblazerDX, the event for admins, developers, architects, students, leaders, entrepreneurs, and everyone in between, returns on March 5-6, 2025. The sessions have now been announced and are available to view here to start planning your agenda!At the time of writing this, there are 292 sessions listed, and that’s a lot to sort through! That’s why we’ve put together a handy list of what we think some of the top sessions will be to attend. Not able to make it in person this year?
Your Ultimate Guide to Data Management Tools on the AppExchange

2 months ago | salesforceben.com | Mehmet Orun |Ravi Teja |Ausra Puniskyte |Dorian Sabitov

Whether you’re a Salesforce Admin ensuring clean CRM data for sales and service teams or an architect shaping your organization’s AI strategy, data reliability is key. While Salesforce provides native data management features, critical capabilities – such as data profiling, cleanup, and enrichment – have historically been augmented by ISV partners through the AppExchange.
Your Guide to TrailblazerDX 2025 Parties and Events

2 months ago | salesforceben.com | Thomas Morgan |Lauren Westwood |Ben McCarthy |Henry Martin

One of the most anticipated events of the year is fast approaching, TrailblazerDX is the only official Salesforce event exclusively focused on technical Salesforce professionals. TrailblazerDX is full of learning opportunities, workshops, exciting announcements, and of course, parties to let your hair down. In true Salesforce Ben fashion, here is our list of all the hottest events happening in San Francisco across TDX week.
8 Practical Uses for Agentforce: How Salesforce AI Can Actually Help You

Jan 24, 2025 | salesforceben.com | Henry Martin |Nina Matusevich |Amit Midha |Dale Brown

It’s sometimes said that when it comes to AI agents like Salesforce’s flagship product Agentforce, the possibilities really are endless. While that makes for a lovely – if a little cliché – soundbite, it may be more beneficial for businesses to find out actual use cases and real-world instances where the emerging technology has helped their bottom line. With Agentforce, businesses are able to customize out-of-the-box agents using Salesforce’s Agent Builder.
Slow Salesforce Page Loading Speed? Here Are 12 Tips to Speed Up Your Org

Jan 22, 2025 | salesforceben.com | Christine Marshall |Viktoriya Mishchuk |Andreea Doroftei

If you’ve noticed that your Salesforce Lightning pages are loading slowly, you’re not alone. Sluggish page performance can be a common frustration, particularly with complex or highly customized record pages. Fortunately, there are several strategies you can employ to optimize page load times and ensure that your Salesforce experience is as fast and responsive as possible. Here are some key tips to help you improve Lightning page load times.
Guiding a Junior Salesforce Admin to Success: A Mentor’s Perspective

Jan 20, 2025 | salesforceben.com | Viktoriya Mishchuk |Andreea Doroftei |Admins Why |Jake Lee

The Salesforce ecosystem is vast, dynamic, and brimming with opportunities. For junior Salesforce admins stepping into this world, the journey is often a mix of excitement and uncertainty. On one hand, they have access to one of the most robust platforms in the tech industry, offering countless ways to grow and innovate. On the other hand, the complexity of Salesforce, combined with the need to adapt to new environments quickly, can feel overwhelming.