Dale Furtwengler

May 7, 2024 | jewellermagazine.com | David Brock |Samuel Ord |Dale Furtwengler |Graham Jones

I suspect it’s trite to say that every business owner and manager wants to create a high-performance organisation. A similar observation can be made about employees – they want to be a part of high-performance businesses. But what does it mean to be a high-performing business? In selling, is high performance merely ‘hitting our numbers’? Is it about our personal success?

May 7, 2024 | jewellermagazine.com | Dale Furtwengler |Graham Jones |Rich Kizer |Georganne Bender

When it comes to communication, our language sends messages beyond the words themselves. This begs the question: What are we communicating? This is an important concept to understand in business, particularly when it comes to sales. Recently, a dear friend asked me an important question: In conversations with others, can communication– either good or bad - impact a person’s confidence? The short answer is yes.

Mar 8, 2024 | jewellermagazine.com | Simon Dell |David Brown |Dale Furtwengler |Denyse Drummond-Dunn

Many of us have heard the term ‘social media algorithms’, and depending on how much time you spend on these platforms, you’ve probably noticed changes in your news feed. You may have even seen the news concerning Instagram CEO Adam Mosseri and his announcement of changes to the algorithm used on his platform and with that said, what does that mean for consumers and businesses?

Mar 8, 2024 | jewellermagazine.com | David Brown |Dale Furtwengler |Denyse Drummond-Dunn |Simon Dell

As any sports team knows, winning is about committing to all aspects of play for the entire game. You’ll seldom win with an excellent first half if the second one doesn’t back it up. You’ll also struggle if your offence is excellent, but the defence leaks like a sieve. Sales training is the same. In the competitive landscape of the jewellery industry, a store's success often hinges on its staff's expertise and skills.

Mar 8, 2024 | jewellermagazine.com | Ryan Estis |David Brown |Simon Dell |Dale Furtwengler

“How can I support you in your work?”On the surface, it seems like a simple question; however, when business leaders pose it to their staff, the impact on bonding can be mighty because it immediately encourages vulnerability and establishes trust. As a leader, it demonstrates you care about your staff’s well-being and professional achievement. Your employees can feel safe asking for guidance — no matter how difficult the journey ahead gets.