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2 weeks ago | 
forrester.com | Dipanjan Chatterjee |Rich Saunders |Brad Haag
The US administration is convinced that Apple, one the biggest and most valuable brands in the world, can and should move their manufacturing infrastructure to the U.S. The reality, however, is far murkier. Let’s dissect what puts Apple in a precarious situation and how it might hope to manage through this volatility:Apple is in the spotlight and in a tough spot. Apple is one of the few major tech companies with a significant hardware business, making it much more exposed to the tariff situation.
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2 months ago | 
forrester.com | Arielle Trzcinski |Dipanjan Chatterjee |Rich Saunders
For US health insurers the current state of trust should set off alarm bells. Trust is the cornerstone of a successful relationship. But only 56% of consumers trust their health insurer to act in their best interest. This puts consumer trust in US health insurers at a three-year low during a watershed moment for the industry. Health insurers must create value with customers to earn their trust.
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2 months ago | 
forrester.com | Rich Saunders |Laura Ramos |Rick Parrish
Advanced Analytics: The Future Of CXDespite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations. Unfortunately, these organizations have struggled to realize tangible benefits from their CX programs.
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Jul 13, 2024 | 
airgun-world.com | Rich Saunders
I knew a bloke who used to control the feral pigeons on a stately home. It was a nice gig – beautiful surroundings, plenty of ferals to keep him busy – it even had a teashop where cuppas and buns were free. The only problem was that the house was open to the public and as a result, although he was able to shoot in areas hidden from prying and potentially offended eyes, walking about with a rifle over his shoulder was problematic.
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May 17, 2024 | 
airgun-world.com | Rich Saunders
Right now is the best time to be an airgunner – modern PCP rifles would send our grandfathers, into a tailspin. Not so long ago you could have any air rifle you liked as long as it had a spring in it, and that suited us just fine, but then pre-charged pneumatic rifles came along and everything changed. Ever since, airgun manufacturers have been engaged in an arms race that has seen the bar pushed higher and higher in terms of sophistication, features and price.
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Aug 4, 2023 | 
forrester.com | Noel Yuhanna |Rich Saunders |Diego Giudice
Despite huge progress in data, analytics, and AI platforms and tools, our data challenges keep stacking up! The fundamental business needs of storing, processing, and accessing data are complicated by ongoing cloud migration, growing data variety and volumes, demand for real-time everything, and ever-expanding regulatory and compliance mandates.
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Aug 3, 2023 | 
forrester.com | Shari Srebnick |Rich Saunders |Lori Wizdo
The day I turned 16 my mother drove me to the Department of Motor Vehicles to get my learner’s permit. At the time, this milestone represented the long-awaited road to independence, a significant moment of my teen years. Naturally, that day is happily etched in my memory forever. Learner’s permit secured, together my father and I mapped out a plan to guide me towards my final destination: becoming an officially licensed driver.
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Aug 3, 2023 | 
forrester.com | Rich Saunders |Diego Giudice |Jitender Miglani
The Future Of Customer Experience InsightsCustomer experience (CX) continues to be a key differentiator for many organizations. At the same time, the practice of CX is becoming more quantitative, analytical, and predictive. Data and analytics professionals have a crucial role in evolving the practice of CX. This evolution will require better data, analytics, and collaboration. Few CX teams have the data and analytics capabilities to execute advanced insights strategies alone.
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Apr 18, 2023 | 
airgunshooting.co.uk | Rich Saunders
With many modern pre-charged pneumatic (PCP) rifles costing well over £1,000, it’s easy to forget it all began with the humble spring-piston-powered airgun. In fact, not a lot has changed in 100 or more years when it comes to springers; a mainspring is cocked, and when released by the trigger, pushes a piston forward to compress the air in front of it and propel a pellet through the barrel.
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Feb 6, 2023 | 
deseret.com | Spencer Cox |Rich Saunders
Here's what good government looks like:The Utah Division of Arts & Museums wanted to create an online directory for museums in the state, and the default was to outsource the project. But when bids started coming in over budget, they paused and started asking around. Enter Brian Tober, state agency librarian for the Utah State Library. He had built a similar online directory for public libraries to replace the old one that was dated and impossible to navigate.
