Shannon Germain

Feb 6, 2024 | forrester.com | Tracy Woo |Lisa Gately |Shannon Germain

Last week we published scores for our 2023 cloud predictions.  This is a yearly exercise meant to hold us accountable on the predictions we makr. We evaluate whether our predictions were partially true, ahead of their time, failed to make progress, or if, in fact, the opposite occurred. And we’re honest, even harsh, when evaluating ourselves. Most years, we get a few right on the mark and some that are partly there. This year, we landed a little below other years — which will happen.

Feb 6, 2024 | forrester.com | Shannon Germain |Conrad Mills |Tope Olufon

It’s no surprise that member engagement is a priority for health plans — engaged members are more likely to stick to their treatment plans, report higher customer satisfaction, and remain loyal to their insurer. While health plans understand that member engagement is critical, many still struggle to achieve desired outcomes given personalization strategies require advanced technology to succeed at scale.

Dec 5, 2023 | forrester.com | Liz Herbert |Shannon Germain |Jitender Miglani

We recently completed our Wave on Digital Operations Planning & Analytics, also known as enterprise performance management (EPM), financial planning and analytics (FP&A), or extended planning and analytics (xP&A). This is the first time we’ve updated that Wave since 2016, and a lot has changed!We see significant interest in this category because we see increasing interested in sophisticated modeling and planning tools for making critical business decisions with revenue and costs directly in view.

Dec 5, 2023 | forrester.com | Shannon Germain |Lauren Cevallos |Judy Weader

As a former practitioner, I went to the ICD Healthcare Network’s Burnout Symposium (like many of the attendees) eager to learn about tactics, solutions, products, and services that can mitigate clinician burnout. We heard about clinician well-being with defined objectives. These included sustaining clinician health, retaining employees, and instilling hope among attendees.

Nov 9, 2023 | forrester.com | Shannon Germain

Während wir uns dem Jahr 2024 nähern, wird ein ohnehin schon komplexes Ökosystem durch verschiedene Faktoren noch komplizierter: wirtschaftliche Unsicherheit, rückläufige Investitionen in digitale Start-ups, anhaltender Personalmangel, Cybersecurity-Risiken und Versicherer, die ihre Beziehungen zu Mitgliedern neu definieren.