Liz Herbert

Cambridge

Vice President and Principal Analyst at Forrester Research

VP & Principal Analyst at Forrester focused on enterprise apps, SaaS, services, digital, SAP, Oracle, Salesforce, Workday, Microsoft. Opinions are my own.

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Articles

Use Skills-Based Talent Practices To Future-Proof Your Tech Organization

Nov 13, 2024 | forrester.com | Fiona Mark |Charles Betz |Liz Herbert

Tech leaders are being asked to do more with fewer resources available, which makes cultivating the right skills in the workforce essential. The implementation of generative AI (genAI) potentially brings productivity gains but is also a point of concern, with employees experiencing what one chief product officer at a tech workforce development company calls an “AI skill threat.” To make matters worse, the longevity of skills is decreasing as the rate of technological change accelerates.
New Research: Content Management Systems Trends & Landscape

Nov 7, 2024 | forrester.com | Chuck Gahun |Jessica Liu |Liz Herbert

According to Forrester’s Marketing Survey, 2024, 69% of global B2C decision-makers increased their investment in content management technology – up from 59% who did so in 2023. Web content management software growth now outpaces the growth of the broader software market and is poised to reach $15.3 billion (total addressable market) by 2028.
Craft An Intelligent Business Case For SaaS ERP

Oct 30, 2024 | forrester.com | Liz Herbert |Stéphane Vanrechem |Sam Higgins

One of the most strategic, and costly, business applications is enterprise resource planning (ERP) software. ERP is critical to an organization, underpinning functions such as finance and business operations. Organizations should strive for a modern ERP solution; however modernizing ERP is often a costly and time-consuming process. Firms also face the decision of whether to move off of on-premises ERP to software-as-a-service (SaaS) solutions.
Announcing the Modern Application Development Services Vendor Landscape, Q3 2024

Aug 1, 2024 | forrester.com | Diego Giudice |Liz Herbert

Modern Application Development Services DefinedClients want more autonomy to better control their own innovation and development capabilities to build modern and up-to-date custom applications. In Forrester’s Priorities Survey, 2024, 64% of business and technology professionals said that bringing more development in-house would be a high or critical priority for their IT organization over the next 12 months.
AI and The End Of Software Development As We Know it.

Jul 31, 2024 | forrester.com | Diego Giudice |Liz Herbert |Dipanjan Chatterjee

We’ve tried Agile, DevSecOps and LowCode, Now What? Past and future technologies and paradigms shifts like Agile, DevOps, low-code, and even AI have been reshaping the software development world. Now, generative AI is disrupting it. The software development lifecycle (SDLC), is being accelerated and reimagined as a process happening in real-time.
Two SAP Board Executives Depart Abruptly : What It Means

Jul 30, 2024 | forrester.com | Liz Herbert |Dipanjan Chatterjee |Lisa Singer

Today, SAP announced the resignation of two of its Board Members – Julia White and Scott Russell, with both of their departure dates slated for August 31st. The moves comes amidst other recent turmoil on the Board including the departure of Sabine Bendiek at the end of 2023 and the even more surprising departure of Punit Renjen earlier in 2024, who had originally been named as heir to the (founder) Hasso Plattner position of Chairman of the Board. So, what’s old is new.
Salesforce makes moves into back office with a strategic Workday partnership

Jul 25, 2024 | forrester.com | Kate Leggett |Liz Herbert |Akshara Naik Lopez |Aurelie L'Hostis

Salesforce and Workday announced a strategic partnership to blend customer, financial and employee data in a shared data foundation that negates the need to duplicate data or build custom integration. The result? Optimized employee and customer experiences that up-level business outcomes for joint Salesforce-Workday customers. The strategic objective?
Sometimes Less Is More For Cloud-Powered Innovation: How Utilities And Telcos Are Rationalizing Their Clouds

Jul 18, 2024 | forrester.com | Sam Higgins |Octavio Garcia Granados |Liz Herbert |Devin Dickerson

For a few years, I’ve been tracking impact of cloud in these industries with my dedicated utilities and telecommunications-focused colleagues, including Octavio Garcia Granados and Andre Kindness. Our latest report, The State Of Cloud In Utilities And Telecommunications, 2024, highlights how these linear asset intensive industries, although relatively late to public cloud, are now eagerly pursuing its potential.
Bring Data To The Other 80% Of Business Intelligence Users

Jul 1, 2024 | forrester.com | Boris Evelson |Zeid Khater |Liz Herbert

Many of us remember the old days of enterprise business intelligence (BI) delivery where all requests for new or changed queries, reports, and dashboards had to go through a centralized IT team of BI and data professionals. Today, enterprise BI users enjoy some level of self-service from modern BI platforms with rich semantic layers, graphical user interfaces (GUI), and guided analytics.
Synthetic Data: Meet The Unsung Catalyst In AI Acceleration

Jul 1, 2024 | forrester.com | Zeid Khater |Liz Herbert |Noel Yuhanna

Synthetic data is not a new phenomenon. Rules-based synthetic data has been around longer than most people realize. It is commonly used in analytics for data augmentation, conjoint model analysis, and simulation testing. Rules-based methods, however, lack flexibility and struggle with complex data distributions. Assumptions made during rule creation don’t always hold universally and manually defining rules can become impractical as datasets grow.