Credit Union Management Magazine

1 month ago | cumanagement.com | Alison Herrick |Lin Grensing-Pophal |Laurie Maddalena |Jennifer Santos Esperanza

9 minutes Mastering Cross-Cultural Communication for Credit Union Success During a recent podcast, writer and INSEAD Business School professor Erin Meyer shared a story about traveling to Japan to promote her book. During one of her appearances, Erin asked the audience (through a translator) if anyone had any questions. No one raised their hand. The question was repeated. Still, no one raised a hand, but the Japanese translator silently scanned the audience.

1 month ago | cumanagement.com | Celia Shatzman |Jennifer Roland Cadiente |Garrett Jones |Diane Franklin

10 minutes CUES Exceptional Leader Damita Robinson Espouses Teamwork and Accountability As EVP/COO at Andrews FCU What does it take to become an exceptional leader? For Damita Robinson, Executive Vice President and Chief Operating Officer at $2.6 billion Andrews Federal Credit Union, it’s the ability to inspire others and create a collaborative environment where everyone can do their best work.

1 month ago | cumanagement.com | Taras Nohas |Rafael Deleon |Alison Herrick |Peter Myers

7 minutes A guide for new board members to navigate governance, manage interest rate risk, and contribute effectively from day one. The path from appointment to impact isn't simply about occupying a seat; it requires strategic intention and deliberate action. Effective board governance has never been more critical. With board turnover accelerating across organizations and regulatory pressure growing, the need for directors who can quickly adapt and contribute has intensified.

Jan 10, 2025 | cumanagement.com | Laurie Maddalena

7 minutes Learn about the subtle toxic leadership behaviors can erode trust, stifle innovation, and harm morale, and learn practical insights to address them effectively. Toxic leadership behaviors are like invisible anchors holding organizations back. They might not always be immediately noticeable, but their impact is undeniable—eroding trust, stifling innovation, and driving talented employees out the door.

Jan 6, 2025 | cumanagement.com | John Pesh |Diane Franklin |Tom Pierce

7 minutes Shanece Robinson, 2024 CUES® Emerge Winner, Advocates for an Enhanced Learning Experience 2024 CUES Emerge winner Shanece Robinson shares how AI-driven learning tools are transforming employee growth and engagement, elevating CU performance along the way. As Team Lead of Learning and Development at $1 billion Sharonview Federal Credit Union, Shanece Robinson is passionate about empowering employees to reach their fullest potential.