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1 month ago | 
stimson.org | Christina McAllister |Joaquin Matamis
This week marks the third anniversary of Russia’s attack on Ukraine’s sovereignty and presents a good time to review the ongoing conflict’s potential impact on norms against the use and proliferation of weapons of mass destruction and associated dual use materials, as well as on regimes designed to ensure the security of nuclear material.
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1 month ago | 
destinationcrm.com | Christina McAllister
By Christina McAllister, senior analyst, Forrester Research In last month’s column (that I know you’ve already read and memorized) we noodled a bit on some less-often-considered prerequisites for automating customer service interactions. But something that has been on a lot of people’s minds: What happens when we succeed? So, let’s talk about it. I think it’s safe to say that most people are not expecting to hand their customer service function entirely over to the machines.
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2 months ago | 
forrester.com | Andre Kindness |Peter Wannemacher |Christina McAllister
On January 30th, 2025 the DOJ moved to block the acquisition of Juniper by HPE. They are concerned about 60% of WLAN market being occupied up by two vendors (HPE and Cisco) and that it would stifle any innovation coming from other vendors that have single-digit market share (which pretty much the rest).
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2 months ago | 
forrester.com | Thomas Husson |Peter Wannemacher |Christina McAllister
I look forward attending the AI Action Summit in Paris, France, next week. After the two previous summits hosted respectively at Bletchley Park in the UK (November 2023) and in Seoul the Republic of Korea (May 2024), French President Macron has decided to host a new AI Summit co-chaired with India in on February 10th and 11th in Paris, France. Who will attend and what is expected?
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2 months ago | 
forrester.com | William McKeon-White |Christina McAllister |Indranil Bandyopadhyay
Yes, really! Paint is downright useful now. Like many, I’ve been using genAI systems for about two years. Nothing has quite triggered my imagination like Microsoft Paint’s Cocreator capability. The Concept is Straightforward: you can doodle using Paint, describe what you want, and genAI will create an image to your specifications. I can’t shake the feeling that this way of working is going to shape the future of collaboration in enterprises.
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2 months ago | 
forrester.com | Peter Wannemacher |Christina McAllister |Indranil Bandyopadhyay
Driving in engagement is top of mind for most digital banking leaders. Forrester’s research reveals the immense value – for both customers and banks – of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a bank’s brand.
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2 months ago | 
forrester.com | Christina McAllister |Gina Bhawalkar |Arielle Trzcinski
Customer service leaders have long been promised that AI is the silver bullet for all their (many) challenges: streamlining workflows, enhancing customer satisfaction, and most importantly, reducing costs via lower call volumes. This enthusiasm has only intensified with the adoption of generative AI (genAI) in the enterprise. To be clear: genAI will transform the customer service landscape.
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Jan 22, 2025 | 
destinationcrm.com | Christina McAllister
By Christina McAllister, senior analyst, Forrester Research It’s hard to be catchy and businessy at the same time. I hope in time you will learn to forgive me. But for real, you probably are chipping through your 2025 plans, and I’ll bet most of you have some tech evaluations on the horizon. It’s hard to be catchy and businessy at the same time. I hope in time you will learn to forgive me.
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Nov 27, 2024 | 
destinationcrm.com | Christina McAllister
By Christina McAllister, senior analyst, Forrester Research And just like that, we’re here and it’s the end of another year! The leaves have fallen, I’ve pulled out my coziest sweaters, and my dog has resumed her daily request for a morning snooze by the fireplace (yes, really). I thought we could use 2024’s final column as an opportunity to reflect on some interesting themes and offer a dash of sagely advice for the year ahead. So, what am I thinking about as we close out the year?
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Nov 26, 2024 | 
stimson.org | Christina McAllister
TOPLINEHuman cases of highly pathogenic avian influenza are rising against the backdrop of this year’s mpox public health emergency of international concern, underscoring the real threat of a new domestic or international biological incident. The incoming administration must address the lessons of the last pandemic to ensure preparedness for the biothreats of the near future.
