Kim Herrington

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Articles

Be THE Human-In-The-Loop: Data & AI Literacy is Your Edge

4 weeks ago | forrester.com | Kim Herrington |Sharyn Leaver |Katy Tynan

AI is transforming the way we live, work, and play. It’s altering how we make decisions and interact with technology. But for all its power, it still needs humans (for now). Not just any humans, but those who understand how AI works, the dependencies between good data and useful AI outputs, and where human judgement is irreplaceable. Amidst a world rushing towards automation, Data & AI Literacy isn’t just a skill – it is how you become THE human in the loop.
AI Agents and Human Adoption: Insights from Domopalooza 2025

1 month ago | forrester.com | Kim Herrington |Chuck Gahun |Michele Pelino

AI agents are hitting the mainstream in 2025 as major AI vendors launch offerings aimed at enterprise clients (e.g., Microsoft Copilot, Salesforce Agentforce). These AI agents enable enterprises to build end-to-end autonomous workflows that can both analyze data and provide answers as well as completing actions without human intervention. Domo unveiled its AI agent capability – Agent Catalyst – last week at Domopalooza 2025.
Software Giants Last Quarter Earnings: Tech Executives Are Still Responding

1 month ago | forrester.com | Faram Medhora |Noel Yuhanna |Kim Herrington

We analyzed the Q4 2024 earnings announcements of eleven enterprise software companies. Big picture, the market is converging on AI-driven, cost-conscious transformation. Every technology leader feels the pressure: AI is no longer optional—it’s shaping everything from product roadmaps to operational efficiency. Our deep dive into Q4 2024 tech vendors’ earnings report reveals an accelerated drive toward AI, a sharper focus on cloud costs, and a surge in platform consolidation.
It’s Time to Change the Rules for Defining the Value of B2B Data

1 month ago | forrester.com | Brett Kahnke |Naomi Marr |Kim Herrington

Or, All the Best Ways To Cheat I Learned by KindergartenOne of the hard early lessons for most kids is that life isn’t fair. Sometimes you are simply not going to win. For the lucky ones, those teaching moments are fairly harmless. That’s how it was for me. As a kid with no real problems, my examples are mostly trivial – like the fact that I shoot pool left handed. That would be unremarkable if I actually were left-handed, but I am not.
Reorg Ready: How Leaders Can Communicate Through Organizational Transformations

1 month ago | forrester.com | Rani Salehi |Karen Tran |Sam Higgins |Kim Herrington

Organizational transformations, whether driven by mergers, shifts in strategy, or the need for greater efficiency, often involve significant restructuring. That can disrupt established routines, alter roles and responsibilities, and create uncertainty for employees at all levels. Left unchecked, that uncertainty can breed a host of detrimental consequences. Proactive and transparent communication can mitigate these risks.
Quantum Security Isn’t Hype, Every Security Leader Needs It

1 month ago | forrester.com | Merritt Maxim |Allie Mellen |Kim Herrington

The commercial availability of quantum computers that can compromise traditional asymmetric cryptography is still five to 10 years away. But security and risk (S&R) professionals must assess and prepare for the impact of quantum security now. While the encryption market has a history of vendors publishing incredible claims like “unbreakable encryption”, the hype and interest around quantum is real because hackers are already using the “harvest now, decrypt later” approach.
How US Federal Leaders Can Find Mission Order Amidst Upheaval

1 month ago | forrester.com | Sam Higgins |Kim Herrington |Rani Salehi

As technology leaders in the US Federal Government, you are no strangers to the complexities and challenges of machinery-of-government (MoG) changes. These changes, akin to mergers and acquisitions (M&A) in the private sector, involve restructuring agencies, merging departments, and redistributing functions to align with evolving mission priorities.
IBM's Acquisition of DataStax: A Major Boost for Its AI Data Platform

1 month ago | forrester.com | Noel Yuhanna |Kim Herrington |Brian Hopkins

IBM has announced its intent to acquire DataStax, a leading data platform provider. This strategic acquisition significantly boosts IBM’s AI data platform by integrating advanced vector capabilities critical for powering RAG applications. It positions IBM to help businesses leverage value from vast volumes of unstructured data, an area where IBM lacks a strong foothold.
It's Time to Define Your Professional Existence and Articulate Your Story

1 month ago | forrester.com | Kim Herrington |Manuel Geitz |Brian Hopkins

Data and AI leaders need to be ready and able to articulate their value at all times. Back in my lifeguarding days, we had a drill where a supervisor would lob a red plastic ball into the water and we had mere seconds to snag it or face the music. Data and AI leaders are playing a similar game in enterprise boardrooms and offices.
OpenAI Has Five Possible Paths To Monetization

Nov 27, 2023 | forrester.com | J.P. Gownder |Kim Herrington |J. P. Gownder

What OpenAI’s Future Monetization Model Might Mean For Them – And For YouOpenAI has been all over the news recently for all the wrong reasons. A dramatic showdown between members of the Board of Directors, company executives, investors, and even employees caught everyone’s attention. But behind the lurid details of this saga lies a fundamentally valid question: What will OpenAI’s future operating model be? Answering this question isn’t as straightforward as it would be for other companies.