Rohit Makhijani

1 month ago | forrester.com | Enza Iannopollo |Rohit Makhijani |Andras Cser

This blog post was co-authored with Martin Gill, VP, Research Director Last week, Apple decided to stop offering its Advance Data Protection (ADP) to new customers in the UK. UK customers that opted-in the service in the past will stop enjoying it soon. It means that, without ADP, users’ photos and documents stored in Apple’s cloud won’t be protected with end-to-end encryption.

1 month ago | forrester.com | Rohit Makhijani |Faram Medhora |Gina Bhawalkar

Insurers collect a wealth of data, but only a few have found ways to harness its true potential. Most insurance business and technology leaders have very low confidence in their data assets’ ability to meet customer and competitive demands. Almost all incumbent insurance companies support disparate lines of business and individual parts of the value chain through a plethora of legacy systems and disjointed data silos.

Jan 14, 2025 | forrester.com | Rohit Makhijani |Arielle Trzcinski

The wildfires in Los Angeles have torn through roughly 30,000 acres so far, devastating multiple communities. This inferno is the most destructive natural disaster in LA County’s history. With median home values surpassing $2 million, estimates indicate that insured losses may reach $25 billion. The widespread destruction is further worsening the state’s existing insurance crisis of homeowners facing unaffordable premiums or no coverage. Three factors have led to this issue:Premiums were too low.

Dec 11, 2024 | forrester.com | Charlie Dai |Rohit Makhijani |Christopher Condo

Generative AI (genAI) has the potential to radically elevate customer experiences and streamline operations, delivering transformative impact across the enterprise. Yet, businesses encounter a significant challenge: the inherent limitations of foundational models (FMs). These models often struggle with delivering accurate and relevant outputs, primarily due to their constrained training datasets.

Dec 10, 2024 | forrester.com | Rohit Makhijani |Sharyn Leaver |John Buten

InsureTech Connect (ITC) was bustling with 9,000 attendees including carriers, agents, brokers, and a whole host of solution and technology providers—both incumbents and startups alike. With over $4B in insurtech funding so far this year, the industry is full of inspiring ideas on how to improve insurance. As the industry and the insurtech ecosystem continues to mature, however, it is still struggling to connect all the pieces and scale effectively.