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1 month ago | 
forrester.com | Emily Pfeiffer
It’s a tough market for everyone in commerce and commerce tech right now. There are lingering market circumstances like a lack of interest in B2C commerce replatforming. Among consumers, one major retail CEO notes observing “stress behaviors”, and a VP at Nielsen IQ sees “conservation mentality.” Uncertainty across global economies is causing analysis paralysis for many businesses. So what do things look like for the Order Management Systems (OMS) market?
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1 month ago | 
forrester.com | Emily Pfeiffer
The most recent Forrester Wave™: Order Management Systems, Q1 2025 highlighted the evolution of a market that’s reinventing itself as we speak. Our new report, “Lessons Learned From The Forrester Wave™: Order Management Systems, Q1 2025” identifies notable lessons from the evaluation, feedback from customer references, and generative AI (genAI) use cases in OMS. Here are our three biggest takeaways from the OMS Wave:Vendor complacency leaves them open to replacement.
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2 months ago | 
forrester.com | Dipanjan Chatterjee |Mike Proulx |Emily Pfeiffer
After the stock market and hopes of consumer electronics companies like Apple were buoyed by news of a tariff reprieve on consumer electronics on Friday, they were rapidly dashed by reports that no such exception was in the offing. Instead, these categories were moved to a different “bucket.”Businesses thrive on stability because they plan around rules of engagement – plans that entail commitments of significant time, resources, and capital expenditure.
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2 months ago | 
forrester.com | Emily Pfeiffer |Nikhil Lai |Chuck Gahun |Boris Evelson
In conversations, retailers tell us they’re losing site traffic – anywhere from 15% to half in the past year. Reasons vary: one retailer asked us how to adapt to AI-integrated search, attributing their fall to conversational search features like Google’s AI Overviews displacing clicks that would, pre-ChatGPT, have landed on their site.
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2 months ago | 
forrester.com | Dave Frankland |Emily Pfeiffer |Christopher Condo
One of the most common refrains I heard at B2B Summit last week was that “it’s good to know that others are in the same boat.” Indeed, our event theme of “Master Buying Mayhem” seemed to have really struck a chord as B2B professionals face an incredibly complex and volatile environment and a new buying reality in which buyers have access to more information than ever, rely on a broader network to shape their decisions, and leverage new technologies – particularly genAI and AI agents – in...
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Mar 24, 2025 | 
forrester.com | Chuck Gahun |Emily Pfeiffer |Keith Johnston
Announcing the the upcoming CMS Buyer’s GuideAccording to Forrester’s data, in 2024, 90% of global –facing digital products and services over the next 12 months. Vendors – whether small or large, new or old – are racing to beef up product features to help businesses elevate customer experiences. Our 2025 CMS Wave evaluation reveals a transformed field of third-generation CMSes that are delivering new business value through to enhance content teams’ interactions with digital content.
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Mar 14, 2025 | 
forrester.com | Faram Medhora |Diego Giudice |Emily Pfeiffer
I am thrilled to begin my journey as Principal Analyst, on the Enterprise Software, IT Services, and Digital Transformation team at Forrester. For nearly two decades, I have led major business-technology initiatives. During the last eight years in Forrester Consulting, I helped clients drive transformative results. Now, I am eager to deliver clear, actionable insights to technology and line of business leaders, software providers, and implementation partners.
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Mar 11, 2025 | 
forrester.com | Diego Giudice |Emily Pfeiffer |Riccardo Pasto
In the rapidly evolving landscape of software development, one month can be enough to create a trend that makes big waves. In fact only a month ago Andrej Karpathy, a former head of AI at Tesla and an ex-researcher at OpenAI defined “vibe coding” in a social media post. This approach to software development uses large language models (LLMs) to prioritize the developer’s vision and user experience, moving away from conventional coding practices. The code no longer matters.
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Mar 11, 2025 | 
forrester.com | Rowan Curran |Emily Pfeiffer |Keith Johnston
In the ever-evolving landscape of artificial intelligence, businesses are moving beyond traditional AI agents toward something far more transformative: agentic AI. Standalone foundation models (with RAG added) can assist with summarization and question and answer tasks – agentic AI systems can go much further – they can plan, decide, and act autonomously, orchestrating complex workflows with minimal human intervention.
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Mar 11, 2025 | 
forrester.com | Emily Pfeiffer |Keith Johnston |Riccardo Pasto
Our TEI focused on businesses that had a pre-existing, primary OMS and then added modules of a newer, secondary OMS to fill functionality gaps. Our central question: why – and is it worth it? For our study, we applied the Forrester Total Economic Impact methodology, which allows us to calculate the ROI of a business decision. The TEI process includes interviewing representatives from companies that have made the business change in question.
