
Articles
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3 weeks ago |
forrester.com | Emily Pfeiffer
It’s a tough market for everyone in commerce and commerce tech right now. There are lingering market circumstances like a lack of interest in B2C commerce replatforming. Among consumers, one major retail CEO notes observing “stress behaviors”, and a VP at Nielsen IQ sees “conservation mentality.” Uncertainty across global economies is causing analysis paralysis for many businesses. So what do things look like for the Order Management Systems (OMS) market?
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4 weeks ago |
forrester.com | Emily Pfeiffer
The most recent Forrester Wave™: Order Management Systems, Q1 2025 highlighted the evolution of a market that’s reinventing itself as we speak. Our new report, “Lessons Learned From The Forrester Wave™: Order Management Systems, Q1 2025” identifies notable lessons from the evaluation, feedback from customer references, and generative AI (genAI) use cases in OMS. Here are our three biggest takeaways from the OMS Wave:Vendor complacency leaves them open to replacement.
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1 month ago |
forrester.com | Dipanjan Chatterjee |Mike Proulx |Emily Pfeiffer
After the stock market and hopes of consumer electronics companies like Apple were buoyed by news of a tariff reprieve on consumer electronics on Friday, they were rapidly dashed by reports that no such exception was in the offing. Instead, these categories were moved to a different “bucket.”Businesses thrive on stability because they plan around rules of engagement – plans that entail commitments of significant time, resources, and capital expenditure.
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1 month ago |
forrester.com | Emily Pfeiffer |Nikhil Lai |Chuck Gahun |Boris Evelson
In conversations, retailers tell us they’re losing site traffic – anywhere from 15% to half in the past year. Reasons vary: one retailer asked us how to adapt to AI-integrated search, attributing their fall to conversational search features like Google’s AI Overviews displacing clicks that would, pre-ChatGPT, have landed on their site.
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1 month ago |
forrester.com | Dave Frankland |Emily Pfeiffer |Christopher Condo
One of the most common refrains I heard at B2B Summit last week was that “it’s good to know that others are in the same boat.” Indeed, our event theme of “Master Buying Mayhem” seemed to have really struck a chord as B2B professionals face an incredibly complex and volatile environment and a new buying reality in which buyers have access to more information than ever, rely on a broader network to shape their decisions, and leverage new technologies – particularly genAI and AI agents – in...
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