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1 month ago | 
forrester.com | Merritt Maxim |Andrew Cornwall |Enza Iannopollo
The rapid shift to all-digital customer interactions during the COVID-19 pandemic drove considerable demand and innovation for high fidelity digital only identity verification (IDV) solutions that organizations could leverage to confirm an individual’s identity and eligibility for certain services.
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1 month ago | 
forrester.com | Andrew Cornwall |Stephanie Liu |Bill Martorelli |Cheryl McKinnon
On February 25, Mozilla introduced a new Terms of Use (ToU) for Firefox that included, among other things, “When you upload or input information through Firefox, you hereby grant us a nonexclusive, royalty-free, worldwide license to use that information to help you navigate, experience, and interact with online content as you indicate with your use of Firefox.” A hornet’s nest of uproar followed, and Mozilla has since rewritten that paragraph in an attempt to clarify it.
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Jan 6, 2025 | 
forrester.com | Ted Schadler |Brian Hopkins |Andrew Cornwall |Conrad Mills
AI advantage does not come simply by giving employees access to ChatGPT or Microsoft 365 Copilot. These general-purpose models and tools, trained mainly on the world’s public data, cannot differentiate your business or define your long-term success. Nor can buying off-the-shelf AI-accelerated products like Github Copilot or Tabnine to, for example, automate your coding.
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Jan 6, 2025 | 
forrester.com | Andrew Cornwall
There’s a story, probably apocryphal, about a royal leader who presented an elephant as a gift to those who had fallen out of favor. The unlucky recipients were left with a large and expensive problem. They knew they had a valuable animal, and they knew their health depended on the elephant’s health. However, the cost of feeding and caring for the creature exceeded the value they could realize. Ultimately, they went bankrupt, surrounded by piles of… err, tech debt.
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Nov 27, 2024 | 
forrester.com | Julie Mohr |John Buten |Andrew Cornwall
Knowledge Management (KM) is experiencing an exciting transformation fueled by the merging of generative AI, human-centered practices, and the evolving landscape of hybrid work. In 2024, two major events—the Dublin Knowledge Management Summit and KMWorld 2024—offered fascinating insights into this evolution. Attendees witnessed a remarkable journey, transitioning from imaginative discussions about AI’s potential to the tangible realities of its application in the field.
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Nov 25, 2024 | 
forrester.com | Janet Farrar Worthington |Christopher Condo |Andrew Cornwall |Stephanie Balaouras
In Forrester’s Security Survey, 2024, 56% of security decision-makers at firms that experienced an external attack indicated that the breach was the result of an application-related exploit. Why do we continue to be so bad at this!? Part of the problem is that the journey to DevSecOps is bumpy and long.
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Nov 21, 2024 | 
forrester.com | John Buten |Jay Pattisall |Andrew Cornwall
In January I started researching how B2B buyers are using generative AI to help their buying process. I reached out to a half dozen IT leaders that had helped me navigate the purchase of marketing automation, groupware, mobile apps, etc… and I came up empty. Zero for six. “It’s too early,” I heard. “We’re being really cautious about how we use generative AI,” I heard from another. It seemed like B2B buyer adoption of generative AI was a long way off.
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Nov 18, 2024 | 
forrester.com | Andrew Cornwall |Joe Cicman |Emily Collins
As all organizations recognize they are (at least in part) software companies, questions arise. Which software development technologies have staying power? Which are just a flash in the pan? And which technologies, useful in the past, should now be retired in favor of better options?
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Oct 30, 2024 | 
forrester.com | Carlos Casanova |Devin Dickerson |Andrew Cornwall |Andrew Hewitt
Development has reached new speeds thanks to the twin accelerators of DevOps and agile methodologies. Now the integration of artificial intelligence (AI) has the potential to boost IT operations (ITOps) even more. AIOps, or AI for IT operations, is not just a buzzword; it is an innovation that provides real-time insights, contextualization, and proactive capabilities essential for the success of DevOps and agile practices.
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Aug 12, 2024 | 
forrester.com | Andrew Cornwall |Naveen Chhabra |Alvin Nguyen |Diego Giudice
Recently, the Linux company SUSE asked the open-source project openSUSE to rebrand. Rebranding a product involves considerable effort. Open-source projects that rely on volunteer efforts face additional challenges:They must build community consensus. To change branding, they need volunteers to do the work. Volunteers can be particularly hard to find if they resent being forced to rebrand.
